router probs again

[#1]

Help (again)    I had problems with my router and got help on here , it all boiled down to PN sending me a new v8 router but then I got problems with up speed on the new router and on advice that the v8 was prone to these faults I changed back to the v7 and things were fine until last night when the v7 failed, I have now changed back to the v8 but the up speed is poor (about 100k instead of 350k) can you help. I have done ALL the required tests and changed filter had BT engineer connected into main socket ,no extensions etc. etc .etc. Ted
Date 13/03/12  10:03
Download speed achieved during the test was - 3.68 Mbps
For your connection, the acceptable range of speeds  is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.05 Mbps
Upload speed  achieved during the test was - 122Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

[#2]

latest  results   
Today 10:42
955 kbps (119kB/s)
134 kbps (16.8kB/s)
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Today 09:50
3584 kbps (448kB/s)
166 kbps (20.8kB/s)
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Yesterday 23:56
3169 kbps (396kB/s)
378 kbps (47.3kB/s)

[#3]

Hi Teds,
Are the results wired or wireless? Do you notice a difference in the wired v wireless speed?
Jojo

[#4]

its wireless havnt tried wired but will do and let you know. Ted

[#5]

wired results are
                            Down                                          Up
                          3612                                             370
Wireless results are
                            2044                                           146
                            1263                                            95
This is about my usual speeds
hope this helps. Ted  

[#6]

Hi Ted,
Normally with this issue the downstream speed wont be affected. Yours seem to drop a lot, so I'm not 100% convinced. I'd suggest using something like inSSIDer to see if the wireless channel you're on has any interference on it.
Jojo

[#7]

Hi Jojo, I have had a look on inSSIder and there does seem to be a lot of people on channel 1 which is the one I am using and have been using for a long time . I dont know how to tell if there is interferance on the channel or how to change to another one which might be a good idea, can you help please .Ted
What do you make of these router stats
Uptime:
1 day, 7:53:00
DSL Type:
G.992.1 annex A

Channel mode:
Interleave
Maximum Bandwidth (Up/Down) [kbps/kbps]:
1,112 / 5,635
Bandwidth (Up/Down) [kbps/kbps]:
448 / 5,568

Data Transferred (Sent/Received) [kB/MB]:
0.00 / 897.97
Output Power (Up/Down) [dBm]:
12.5 / 19.5

Line Attenuation (Up/Down) [dB]:
26.5 / 44.0

SN Margin (Up/Down) [dB]:
26.0 / 10.0
and my results from BT speedtester
Download speed achieved during the test was - 3.22 Mbps
For your connection, the acceptable range of speeds  is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.05 Mbps
Upload speed  achieved during the test was - 87Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

[#8]

Hi Ted,
Just had a look at your line and have been able to lift your profile a bit  to 4900 to allow for your new BT IP profile. This should take effect shortly.
For help with changing the wireless channel we have a guide here
Hope that helps.
Jojo

[#9]

Hi Anyone
    All of above seems to point to a router fault even though the router is a new PN thomson v8 , I was advised on here that there is a known fault on these routers, which involves slow up speed. Can any one say if a differant router from a online purchase may solve the issue. Cant think why (if this is the case) PN are supplying routers to solve problems when the new router is just causing new ones. Ted

[#10]

Hi Ted,
Forgive me, I didn't realise you were talking about upload speeds. Are you getting slow upload speeds over ethernet, wireless or both.
Jojo

[#11]

Hi jojo, I now have a ticket out on this 53387420 , but we dont seem to be making much progress, the DOWN speed is fine and better than previous but the UP speed is about half of what I had.When I tried a wired connection the speeds were good in both directions,as below . Thanks Ted

wireless
Date 17/03/12       00:28
Download speed achieved during the test was - 4.49 Mbps
For your connection, the acceptable range of speeds  is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 4.91 Mbps
Upload speed  achieved during the test was - 150Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 kbps
wired
Date  20/03/12    10:05
Download speed achieved during the test was - 4.17 Mbps
For your connection, the acceptable range of speeds  is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.11 Mbps
Upload speed  achieved during the test was - 356Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

[#12]

Hi Teds,
I'll get you a different router out.
Jojo

[#13]

Thanks Jojo ,Good job . Ted 

[#14]

Hi Jojo, Got the router today ,cant believe the speed of its arrival. fitted it and got great results as below,
Date 21/03/12      22:08
Download speed achieved during the test was - 5.08 Mbps
For your connection, the acceptable range of speeds  is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.39 Mbps
Upload speed  achieved during the test was - 382Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Best speeds ive had with PN since I joined 
Thanks to Jojo and all the others that helped, this is a feather in the cap of PN. Ted.

[#15]

I'm glad to see that helped Teds, I shall pass your thanks on to Jojo when she's back in the office.