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router in not ordered yet but bb showing done
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- Re: router in not ordered yet but bb showing done
router in not ordered yet but bb showing done
25-01-2011 9:50 AM
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Anyone any idea what going on please.
Phone line done
Broadband says complete
Router showing not ordered yet.
Can anyone chase this for me please???
Phone line done
Broadband says complete
Router showing not ordered yet.
Can anyone chase this for me please???
Message 1 of 4
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Re: router in not ordered yet but bb showing done
25-01-2011 11:23 AM
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did you raise a ticket?
I had to do so to get my router.
I had to do so to get my router.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 2 of 4
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Re: router in not ordered yet but bb showing done
25-01-2011 12:19 PM
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Hi walker23,
Your broadband is not yet active so the router will only get sent once that order is under way. Your phone is though. I am checking with our provisioning team to find out a bit more information for you.
Jojo
Your broadband is not yet active so the router will only get sent once that order is under way. Your phone is though. I am checking with our provisioning team to find out a bit more information for you.
Jojo
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Re: router in not ordered yet but bb showing done
25-01-2011 1:11 PM
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Hi walker23,
Apparently your order wasn't placed as the direct debit had not become active. This is now gone active and the order should be processed tomorrow, meaning your broadband will be live next Wednesday.
Jojo
Apparently your order wasn't placed as the direct debit had not become active. This is now gone active and the order should be processed tomorrow, meaning your broadband will be live next Wednesday.
Jojo
Message 4 of 4
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