restricted to Service_Offer_31 - slow broadband
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restricted to Service_Offer_31 - slow broadband
11-01-2011 5:48 PM
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My broadband is very slow. Download speed 84kbps, upload 96kbps for the last three weeks- I'm losing slowly the will to live .
According to my ticket it is because I'm being restricted to Service Offer-31 but have not gone over usage this month.
Has anyone experienced thesame problem?
What does that mean? And how long did it take to sort it out?
Please, help!
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 5:58 PM
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The support ticket system in my experience is not the fastest way to get to the bottom of things.
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 6:08 PM
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They told me, they need engineer to sort it out and sent the ticket to traffic management.
First my phone line went dead, engineers were called at the exchange, sorted out my phone, but since then the broadband is slow.
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 6:14 PM
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Ex-Broadband Service Manager
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 6:16 PM
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Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 6:40 PM
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Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 6:54 PM
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Kelly, you are my hero!!! thank you very much!
let's now hope it will last
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 7:21 PM
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Yell if it happens again though, there might be something broken we haven't spotted.
Ex-Broadband Service Manager
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 7:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: restricted to Service_Offer_31 - slow broadband
11-01-2011 7:50 PM
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