request dlm reset
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: request dlm reset
- « Previous
-
- 1
- 2
- Next »
Re: request dlm reset
03-09-2017 8:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thankyou very much for your help. Back to normal. I will monitor and when noise on line I will contact plusnet to fix, seems very intermittent. But dlm does not seem to automatically recover speed after noise has gone away.
Re: request dlm reset
03-09-2017 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Things do not quite work like that! The DLM will seek to maintain a stable connection, if that means raising the TARTGET SNRM (lowering the speed) then it gets adjusted until the connection remains stable. Whilst the connection remains not-disconnected, the speed will certainly remain unchanged. If there has been a disconnection for some reason there is some possibility that the DLM might improve the TARGET SNRM, but there is no assurance that will happen without a line reset.
If there is repeated need for a line reset, then that is indicative of a fault on the line or with consumer side wiring or equipment.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page