"cannot bring link up" red light intermittent.
@CRT,
I trust that the stupidity of only being able to have one order on a line at a time is a matter which Andy B is attempting to change with his BT CEO counter-parts?
It ought to be possible to have several orders on a line at the same time, if only for the purpose of reporting a copper fault and having an upgrade to fibre order... as per the OP's situation.
Even when the fibre install is done, the copper fault will still need to be addressed - indeed if this is a d-side issue, it will more than likely hammer the FTTC performance!
Kevin
I trust that the stupidity of only being able to have one order on a line at a time is a matter which Andy B is attempting to change with his BT CEO counter-parts?
It ought to be possible to have several orders on a line at the same time, if only for the purpose of reporting a copper fault and having an upgrade to fibre order... as per the OP's situation.
Even when the fibre install is done, the copper fault will still need to be addressed - indeed if this is a d-side issue, it will more than likely hammer the FTTC performance!
Kevin
I understand your concerns with this one Kevin, and it's really annoying that we can't do multiple things at once, but I cannot see this one changing.
Hi Tony,
One just has to tilt at windmills... If no one tilts at windmills, there will never be any change.
I agree that this OP is where he is and noting will change here to help him get the service change and subsequent rectification any quicker than BT's slow-slow-slowly dance. Hopefully one day (with enough CEO pressure) BT systems will become more flexible and responsive to the needs of the real world, for at the moment, in many ways they are not fit for purpose.
In the meantime, pass around the happy pills!
Kevin
One just has to tilt at windmills... If no one tilts at windmills, there will never be any change.
I agree that this OP is where he is and noting will change here to help him get the service change and subsequent rectification any quicker than BT's slow-slow-slowly dance. Hopefully one day (with enough CEO pressure) BT systems will become more flexible and responsive to the needs of the real world, for at the moment, in many ways they are not fit for purpose.
In the meantime, pass around the happy pills!
Kevin