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"Unidentified Network"

StewartT
Newbie
Posts: 2
Registered: ‎12-08-2017

"Unidentified Network"

on ‎15-08-2017 4:06 PM - last edited on ‎15-08-2017 4:36 PM by Moderator

Have a look at the attached file, shows how the IPv4 has access, but the IPv6 doesn't. This results in me able to browse the web, and use the Discord App, but Steam can't connect, so I can't play games. It seems to happen randomly, both on wired and wireless connections.

Please help! It's really annoying!

Moderator's note by Mike (Mav): SSID removed in attachment from a public forum.

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MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: "Unidentified Network"

‎15-08-2017 4:14 PM

The Plusnet Network does not support IPv6  and no current indications of when it will.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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StewartT
Newbie
Posts: 2
Registered: ‎12-08-2017

Re: "Unidentified Network"

‎15-08-2017 4:17 PM

Ah, okay, do you know why it just sits at "Identifying network" for ever, then ends on "Unidentified network"? Because this takes me completely offline...
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MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: "Unidentified Network"

‎15-08-2017 4:41 PM

It's possibly attempting to connect to a neighbour's network - and failing.

If you select 'Properties' on the panel shown in your image you should be able to uncheck the IPv6 option.  See if this helps.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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