question/info for jojo

[#1]

Hi niko,
I've just give Chris a nudge.
Jojo

[#2]

cheers jojo
ive just replied on there with a few questions
theres a couple of odd things happening with my line ,maybe there related to the work going on ?
cheers nik

[#3]

I've just checked the ticket on your account and can see that the bridge case to fix the profile issue has an expected clear time of tomorrow. I've spoken to Chris and he'll keep you updated about that.

[#4]

cheers adam
is this the usual wait 72hours and see (by bt)
or are they actually doing something?
thanks again nik

[#5]

Hi niko,
As Adam says, the expected fix time is tomorrow - so it's more like 24 hours.

[#6]

cheers matt
its been two days already so its anouther 24hours (not 24 total)
thanks again nik

[#7]

Bridge cases don't have a specific lead time, its worth noting that they are raised to fix specific BT system problems and don't constitute a fault report in general and so aren't subject to the same lead time for a response to a fault report (which is usually 72 hours).  Yours was raised on the 20th, on the 21st (yesterday) we were advised by BT that we'd have an update on the 22nd (today) Nothing has come through yet but my colleague will be updating your ticket as soon as we hear something back.

[#8]

thanks adam
thats great info ,
iam not complaining im just tring to understand how this particular fault process(bridge case) works
hopefully its something they have dealt with before

[#9]

could you give chris a nudge to look at my ticket please
just hopeing to finally sort it before the weekend
cheers nik
no need he has just replied

[#10]

as above really
and does it match the bt one
cheers nik

[#11]

no need now
the profile set by bt has reverted back to 20cn profile
so what ever they did didnt work 

[#12]

Topics merged as it is the same problem.

[#13]

cheers jim
just to add to this bt tried to set the profile manually to a 21cn profile
its changed back to 20cn
surely this must be a problem with the exchange hardware/firmware
has it been checked to see if anyone else of this exchange has a 21cn profile (on bt speedcheck)

[#14]

Hi Niko,
I see Chris is still on top of this for you.
Jojo

[#15]

yes jojo
thank you for replying
nik