cancel
Showing results for 
Search instead for 
Did you mean: 

profile question

bigben
Grafter
Posts: 55
Thanks: 1
Registered: ‎04-01-2009

profile question

How long should it take for my PN profile to catch up with the BT profile..?
Download speedachieved during the test was - 2908 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
Phone exchange:
    MANNINGTREE
Estimated line speed:
    3.0 - Checked on 2009-09-09 20:39:18
Current line speed:
    3500
i thought it was very quick it the speed difference was significant? 
7 REPLIES 7
198kHz
Hero
Posts: 3,855
Thanks: 759
Fixes: 17
Registered: ‎30-07-2008

Re: profile question

The bigger the increase in sync speed, the quicker BT's system will adjust your IP Profile upwards. This has already happened - 5000 is the correct profile for your 6144 sync.
PN's system is normally updated twice a day, regardless of the size of the increase.
To err is human, but to really foul things up requires an algorithm.
bigben
Grafter
Posts: 55
Thanks: 1
Registered: ‎04-01-2009

Re: profile question

this is what i still see :
Phone exchange:
    MANNINGTREE
Estimated line speed:
    3.0 - Checked on 2009-09-09 20:39:18
Current line speed:
    3500
could the PN  profile be stuck?
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: profile question

possibly but at present it only gets updated once per day so I would leave it until tomorrow to see if it has changed
198kHz
Hero
Posts: 3,855
Thanks: 759
Fixes: 17
Registered: ‎30-07-2008

Re: profile question

I hadn't heard about the updates now being once, not twice, per day, Jim. Do you know if that's temporary or permanent?
To err is human, but to really foul things up requires an algorithm.
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: profile question

It was in a thread a while back and I have no idea about its permanence or otherwise
http://community.plus.net/forum/index.php/topic,82900.msg682438.html#msg682438
jack21
Grafter
Posts: 184
Registered: ‎25-02-2009

Re: profile question

I've found the wait period for a Plusnet Profile to catch up with a BT Profile to be very variable; sometimes within 12 hours, but most commonly 1 to 3 days. I usually give up waiting after 2-3 days and ask PN to equalise the PN Profile, and they do it there and then (thanks Customer Support).
I really do wish that it was a definite equalisation every 12 hours.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: profile question

Hi jack21,
This is something we're currently looking at, though there's no updates at present. We'll keep you posted though.