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profile change request
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- Re: profile change request
profile change request
31-12-2015 11:56 AM
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I recently had your enginners come out and replace the master socket and correct some dodgy landline connections,The engineer confirmed the line is okay now but the sync speed is just under 1mb,
Could you please reset the SNR to see if the repaired line will yield a better speed? the broadband light is now stable as the router couldn`t stay synced prior to the engineers visit etc.
Many thanks and a happy new year
Could you please reset the SNR to see if the repaired line will yield a better speed? the broadband light is now stable as the router couldn`t stay synced prior to the engineers visit etc.
Many thanks and a happy new year
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Re: profile change request
02-01-2016 3:26 PM
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Hi Nanny007,
A warm welcome to the forums. Just to be sure that what you are requesting will deliver improvement, it would be useful if you could post your router stats please. If you are using one of the two PlusNet TG routers, the links below will deliver what we need.
A warm welcome to the forums. Just to be sure that what you are requesting will deliver improvement, it would be useful if you could post your router stats please. If you are using one of the two PlusNet TG routers, the links below will deliver what we need.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: profile change request
04-01-2016 11:10 AM
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Message 3 of 5
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Re: profile change request
06-01-2016 7:16 AM
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Thank you Townman and _Adam_Walker_ ,
I am dealing with the above line for my elderly mother-in-law,
and as i dont live near her i will provide the router stats when i next visit.
Hopefully the snr reset will help matters
thank you.
I am dealing with the above line for my elderly mother-in-law,
and as i dont live near her i will provide the router stats when i next visit.
Hopefully the snr reset will help matters
thank you.
Message 4 of 5
(445 Views)
Re: profile change request
06-01-2016 12:08 PM
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Quote I am dealing with the above line for my elderly mother-in-law,
No worries, I'm guessing that's not a separate account to yours? I just want to make sure I've done the reset against the correct line.
Message 5 of 5
(445 Views)
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