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problems after migration
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problems after migration
31-12-2013 9:36 AM
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So I had to ring this morning to get my account activated as I reported my status was stuck.
Now I seem to be capped at 8mbit/sec although the portal reports my line speed at 78mbit/sec.
Also I cannot order a static ip I dont have the addons button available.
Now I seem to be capped at 8mbit/sec although the portal reports my line speed at 78mbit/sec.
Also I cannot order a static ip I dont have the addons button available.
Message 1 of 6
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Re: problems after migration
31-12-2013 9:40 AM
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Everything on your account is set correctly now, the speed profile isn't going to be restricting you and the line details are correct.
I'll have a quick look and see if there's anything else I can spot.
The static IP add-on is available to you, I've just checked on our side and the link is visible so should be to you here:
https://portal.plus.net/AddOns.html
I'll have a quick look and see if there's anything else I can spot.
The static IP add-on is available to you, I've just checked on our side and the link is visible so should be to you here:
https://portal.plus.net/AddOns.html
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 6
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Re: problems after migration
31-12-2013 9:44 AM
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Ok thanks for the quick reply Chris as I didnt want to be on hold again.
Ordered the static ip.
Purposelly disconnected and recconected my router to activate the static ip.
Aftr I did that speed is fine.
Thanks.
Ordered the static ip.
Purposelly disconnected and recconected my router to activate the static ip.
Aftr I did that speed is fine.
Thanks.
Message 3 of 6
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Re: problems after migration
31-12-2013 9:45 AM
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Good to hear, I've just fixed the speed profile on our side as it was too high.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 6
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Re: problems after migration
31-12-2013 9:54 AM
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well now its dropped back down again to 8mbit/sec.
It is flatlining there.
--edit--
I manually recconected ppp again and speeds are back up.
It is flatlining there.
--edit--
I manually recconected ppp again and speeds are back up.
Message 5 of 6
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Re: problems after migration
31-12-2013 9:59 AM
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i have a similar isues
Message 6 of 6
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