please help!!!!! slow broadband speed

[#1]

Can anyone help, i have a problem with my broadband,iv done line tests and im getting results of 0.2mbps.iv checked and in my area i should be getting 8mbps.i have done a Network Diagnostics test and it is coming up network adaptors "FAILED". When i click on that it says "IPAddress = 192.168.1.2 (FAILED). And when i click on that it says "Pinging 192.168.1.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
I have a bt voyajer 2110.and im wireless

[#2]

Hi there,
If you're unable to ping 192.168.0.2 it suggests an issue with your internal network, most likely your wireless throwing a wobbly.
If you reboot your router are you then able to ping that IP address?
Are you able to access http://voyager.home ?

[#3]

how do u reboot router???

[#4]

and yeah i can access that website

[#5]

Pinging 192.168.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.0.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[#6]

http://voyager.home is your router, this is where you need to be. Have a look on the status page and see if you can see the downstream and upstream connection speed, also if possible the other line stats (attenuation etc) that will be displayed with this. If you can post these here we'll be able to advise further.
Hope that helps,

[#7]

Line Mode G.DMT  Line State Show Time 
Latency Type Interleave  Line Up Time 01:21:09:20 
Line Coding Trellis On  Line Up Count 1 
 
Statistics Downstream Upstream 
Line Rate 8096 Kbps 448 Kbps 
Noise Margin 8.6 dB 21.0 dB 
Line Attenuation 20.0 dB 9.5 dB 
Output Power 19.8 dBm 12.3 dBm

[#8]

i have done a wired connection and its exactly the same.any ideas??????

[#9]

will rebooting my laptop help????

[#10]

Rebooting your laptop might help since you've changed your network connection.
The IP address of your router should be 192.168.1.1. Using http://voyager.home/ takes you to that place and the stats you got there are excellent. Have those changed since you rebooted your router? Assuming the answer is no, answers to the following questions would help with diagnosis. Please retain the wired connection if you can.

Quote from: dazzy1503

Can anyone help, i have a problem with my broadband,iv done line tests and im getting results of 0.2mbps.

Are these "line tests" actually speed-tests? What results do you get if you do that on mybroadband speed here?
What value is shown as your current broadband speed on the portal here?
The final result that could help with diagnostics is a test on the BT speed-tester here. Unfortunately this site is very temperamental but if you can get them the results could be very helpful. The first page needs your phone number, the second username@realm as entered in your router set-up.

[#11]

Hi there,
I've checked profiling settings at both ends and I'm seeing no reason why you should be seeing speeds that low.
As Mr. T (who isn't a fool) has suggested above please try running one of our speedtests over at http://mybroadbandspeed.co.uk

[#12]

went onto my broadband speed and the results were:Recent results
Today 17:37 639 kbps (79.9kB/s) 329 kbps (41.1kB/s)

[#13]

"What value is shown as your current broadband speed on the portal here?" the answer is 8000kbps

[#14]

Hi there,
In that case I would strongly suggest trying to tweak your MTU and rWin values.
I'd recommend going with an MTU of 1430 on both your router (which you should be able to set) and your desktop (using the software I'm about to post about).
rWin should be 111200.
You can set these using DR TCP.

[#15]

done that nd saved it.what should i do now?