perfect connection gone bad

[#1]

HI Cartman,
Are these what happened last time or have you tried the check I suggested this time, because we will need you to do that before we can raise a fault.
Jojo

[#2]

Yes same fault as before crackling was terrible yesterday and this morning but now has disappeared ???,
Jojo I am going to go back to the test socket in a moment. cheers

[#3]

Good, we can see how stable it stays there.

[#4]

Eveyrthing is all good again no dropouts for 88 hours and BT profile at 6500  
Didnt change to the test socket because routerstats was showing flatlines.

[#5]

Glad to hear it, so long as your getting the speed that's what matters.

[#6]

Hi, Still having problems and now moved to the test socket.
BT's profile doesnt seem to want to budge from 750Kbps but PN has to 6000Kbps
I have had disconnections from line noise but always resynced over 6000Kbps
Getting pretty fed up with this now...

[#7]

Hi cartman,
Just ran a line test and BT profile now back to 6000k. Are you seeing that at your end?
Jojo

[#8]

Hi Jojo, Just done a speedtester and reports are below...
Download speedachieved during the test was - 684 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :6912 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
Been on 750Kbps since last friday.
Weird because PN was at 750Kbps.

[#9]

Hmm, that's odd. I'll do some more digging, as I'm seeing 6000 on the BT systems.

[#10]

Hi cartman ,
I just ran some other checks and there is an inconsistency with your profile. I have one of our faults team raising this now for you.
Jojo

[#11]

Still having problems with profile inconsistency plusnet has moved up to 5500Kbps BT says 1500Kbps?
Going to ring for engineer appointment need this sorted.

[#12]

Hi cartman,
We're just waiting for you to choose your appointment times now.
Jojo

[#13]

BT coming friday, had a bad noisy day,  funny thing is its only just got a lot better 
Hope the noise exists when the engineer is here.

[#14]

Could you tell me if my line is still getting a SNR reset just before the engineer comes tomorrow? as it say on my ticket. [number  38362879 ]
Thanks 

[#15]

HI cartman,
Yes, I'll do that now.
Jojo