online streaming failing

[#1]

Can someone from plusnet post my line connection over the past week please

[#2]

Sure and sure:
<img src="http://community.plus.net/visualradius/generated/image13923071556618.png"/>

[#3]

see how my connection is ok now my broadband has been plugged in the test socket for 48 hours

[#4]

what could i do to make my connnection better without using the test socket?

[#5]

The test socket basically disconnects the rest of the telephone wiring from your house i.e. your telephone extension sockets.
Do you have any other phones  / Sky box or anything plugged into these extensions and if so, do they each have a microfilter on them ?

[#6]

i don't have any extensions or anything plugged in

[#7]

Quote from: jasonfreeman

see how my connection is ok now my broadband has been plugged in the test socket for 48 hours

No it isn't - read the graph again

[#8]

What is wrong from the graph then?

[#9]

Look at the dates - you weren't on line without interruption for 48 hours in the test socket at the time the graph was generated - there were 3 disconnections in the previous 48 hours so not much different from previously

[#10]

What does that mean then? What could be wrong?

[#11]

To me, that graph says you had 4 disconnections on the 11th and one on the 12th.

[#12]

Quote from: jasonfreeman

What could be wrong?

Have you had your line fault sorted yet ?
Did you manually turn off / reboot or reset your router during those days ?

[#13]

Well I was doing the test socket for 48 hours then get an opinion and if they think its not normal then an engineer will have to come and try find the fault

[#14]

I don't say it isn't normal given the appalling weather conditions
I am saying that there is no significant difference between the test socket and not the test socket
Have you reported a voice fault as you were advised to do on the 9th Feb

[#15]

What is your opinion of my connection whilst connected to the test socket?