not happy with plusnet connecting phone and broadband time limits
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: not happy with plusnet connecting phone and br...
not happy with plusnet connecting phone and broadband time limits
17-12-2015 9:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
connect me up to broadband and a month to get my phone
working,
they tell me this after the 14 days cooling off period, so i
cant cancil the order with out paying over £10 a month of fees
to cover the contract for the next 2 years.
would not be so bad if they set me up with mobile broadband to cover the time im off line,
i had bt round to connect me on the 14th december afer waiting 2weeks (that i was happy with)
but then told me that there is a problem with the local exchange and i will have to wait untill the 31 dec to get a working phone line and then another 7 days to get my broadband ,,
this is not on , and a maximum speed will be a lousy 7mb , i should have gone to virgin, they would have given me more speed and have my phone and broadband connected by now..
Re: not happy with plusnet connecting phone and broadband time limits
20-12-2015 11:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: not happy with plusnet connecting phone and broadband time limits
21-12-2015 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
they told me that i will be connected on the 15th but in reality they have only done half the job as far as i can see.
Re: not happy with plusnet connecting phone and broadband time limits
22-12-2015 1:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote but then told me that there is a problem with the local exchange
Whilst unfortunate, I'm not sure what you expect Plusnet to do about an issue at a BT Exchange, we've been very fortunate so far this year to have great weather up to now (barring the odd flood) usually BT has had to deal with flooding, snow, ice, frost etc. by now (meaning the engineers are waaaaaaaaaaaaaaaay behind)
The problem with Jordan's reply, in my opinion is the following
Quote from: jordanc1230 "It will also be important to make sure that services are delivered in a reasonable period of time to consumers, and that if they are not, then the customer is able to get a refund for the service."
You'd have to define reasonable, if the issue at the exchange for example is they need more equipment / replacement equipment to be able to service the request, and this comes with a 2-week lead time surely this is still "Reasonable" to make you wait that length of time under the legislation.
Hopefully one of the PN guys will pop along shortly and see if there's anything that can be done to expedite (or may be able to give a better explanation of the delay)
Thanks
Re: not happy with plusnet connecting phone and broadband time limits
26-12-2015 8:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote if the issue at the exchange for example is they need more equipment / replacement equipment to be able to service the request, and this comes with a 2-week lead time surely this is still "Reasonable" to make you wait that length of time under the legislation.
Since the end-user is the consumer, and he deems an additional 2 weeks delay to be unreasonable (and seriously, who wouldn't?) then it seems pretty well defined as an unreasonable delay. Whether Plusnet and BT between them deem the delay reasonable at the wholesale level is completely irrelevant in this situation, both to the consumer and to the legislation.
Re: not happy with plusnet connecting phone and broadband time limits
26-12-2015 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: not happy with plusnet connecting phone and broadband time limits
26-12-2015 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Although I appreciate this response is delayed (And I do apologise for that) unfortunately we wouldn't have been able to make our suppliers speed this work up.
It is in our best interest to make sure there is as little downtime as reasonably possible during a housemove, however this delay is unfortunately out of our control.
Apologies for any inconvenience caused by the delay.
Re: not happy with plusnet connecting phone and broadband time limits
30-12-2015 11:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: not happy with plusnet connecting phone and broadband time limits
31-12-2015 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No broadband, no phone, yes another person with this prob
15-01-2016 11:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
at the moment im useing a my perants internet to get on this forun ,,
any ne got any tips on what i should do ?? trying to phone PN but waiting times are so long i ran out of credit on my mobile ,,
Re: No broadband, no phone, yes another person with this prob
15-01-2016 11:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No broadband, no phone, yes another person with this prob
16-01-2016 12:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Topics merged to keep clarity
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: not happy with plusnet connecting phone and broadband time limits
16-01-2016 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you have an original fault ticket? is it still open? if so tag something on it.
You can also try the " chat online here http://www.plus.net/help/broadband/ ; should be a green flag pops up at the bottom of the screen.
It can be accessed form your parents but you may need some account details - its a while since I used it.
They may not be able to help but will at least get a message through to faults.
Re: not happy with plusnet connecting phone and broadband time limits
19-01-2016 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i have just had a DLM reset, so will wait and see how this go over the next day or so,
i have internet and phone back, but the internet is only running at around 1,3mbs -
dick:quote
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: not happy with plusnet connecting phone and br...