no phone and now really slow internet
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- Re: no phone and now really slow internet
no phone and now really slow internet
12-03-2014 4:30 PM
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Re: no phone and now really slow internet
12-03-2014 5:06 PM
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I've just tested your line and I've identified a fault external to your property. Our suppliers have given us an estimated repair date of 17/03/2014, by the end of the day.
The repair work could be carried out before this though, if it is, we'll get in touch with you and let you know (we've got a mobile number on your account). It's likely that your broadband speeds have deteriorated as a result of this fault.
I'm sorry I don't come with better news, but it's now in the hands of our suppliers.
Re: no phone and now really slow internet
12-03-2014 5:38 PM
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Re: no phone and now really slow internet
12-03-2014 5:47 PM
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Re: no phone and now really slow internet
13-03-2014 8:57 AM
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Re: no phone and now really slow internet
13-03-2014 9:21 AM
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Download speedachieved during the test was - 2.39 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps
download speed 2.39
upload speed 0.2
ping latency 78.50
know that there's a line fault related to the phone, but yesterday I unplugged the router several times while testing the phone in different sockets and just wondered if that had messed up my broadband further.
Re: no phone and now really slow internet
13-03-2014 9:22 AM
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Re: no phone and now really slow internet
13-03-2014 9:31 AM
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current rate 448
max rate 600
snr margin 8
line attenuation 27
errors 0
downstream
current rate 3296
max rate 3712
snr margin 8.4
line attenuation 28.6
errors 0
normal get speeds of 6-7mb
Re: no phone and now really slow internet
13-03-2014 9:40 AM
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Best to wait until the fault is fixed and check the stats again
Re: no phone and now really slow internet
13-03-2014 12:35 PM
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As above - best to hang on until the line fault is repaired then your speed *should* return to normal.
Re: no phone and now really slow internet
13-03-2014 1:56 PM
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Re: no phone and now really slow internet
14-03-2014 10:11 AM
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Re: no phone and now really slow internet
18-03-2014 4:12 PM
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Our Faults Team are due to update you very shortly.
Re: no phone and now really slow internet
20-03-2014 10:34 AM
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I posted a reply to the question that was in the member centre on the plusnet site last night but now the link to the questions has disappeared.
I am a bit annoyed to be honest it is now over a week since my phoneline went down, I had an engineer from bt at my house on Monday who after checking in the house and climbing the telephone pole about 100meters away from my house assured me that the fault was not in my house but unfortunately it was a problem that he was not qualified to repair. he told us that we would not need to be in for a return visit and to leave our phone on the window sill so that they could stand at the window and ring our telephone number to check that the line was now working.
I was never given a date for when someone would return but unfortunately they turned up yesterday when we were not in as both myself and my wife work. We received a letter through the door saying that they have cleared a fault on the line but needed in the house because they felt that the problem was still not fully sorted?
In the question section that has now disappeared from the member centre I had received an answer from plusnet saying that the earliest someone will be able to come back to my house is Monday 24/03/2014, I am very upset that someone cannot come back sooner.
We are paying for a service we are not receiving, not to mention that the only thing that seems to have been 'repaired' yesterday is that I now have even slower internet 1mb.
I would really appreciate it if the repair date could be brought forward, thankyou.
Re: no phone and now really slow internet
20-03-2014 10:43 AM
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I've taken a look at the fault and the notes provided by the engineer and it appears that an engineer requires access to your telephone socket to check for the location of any further faults with the service. Unfortunately we aren't in a position to be able to bring the appointment date any closer as the appointment you have is when the next available engineer is.
If we could have provided you with an earlier date for an engineer we would certainly have done. We'll continue to work with our suppliers to get this issue resolved as quickly as we can for you.
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