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no broadband since last night

cjonline
Newbie
Posts: 2
Registered: ‎12-08-2020

no broadband since last night

woke up this morning to no broadband.. restarted everything, still nothing.. cant get through to plusnet and no live chat option.. this is not good enough PLUSNET!!!  most of us are trying to work from home... why would they cut themselves off from everyone with not even a service update or nowt!

 

very Angry Customer!!

 

4 REPLIES 4
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: no broadband since last night

You don't say where you are, @cjonline , but have you had electrical or thunderstorms recently?

John
FMJ2020
Newbie
Posts: 1
Registered: ‎12-08-2020

Re: no broadband since last night

I am in the same position. No WiFi at all. Can't work today. Can't get through for any updates. No information at all. Based in the Highlands.
cjonline
Newbie
Posts: 2
Registered: ‎12-08-2020

Re: no broadband since last night

I'm in south ayrshire.. no thunderstorms or rain last night.

Mustrum
Community Veteran
Posts: 2,844
Thanks: 690
Fixes: 61
Registered: ‎13-08-2015

Re: no broadband since last night

There are major service issues throughout the country after last nights storms!

 

https://plusnet.servicestatus.net/plusnet/status

https://downdetector.co.uk/status/plusnet/map/