new fibre installed today download speed slow

[#1]

Quote from: Matt

.....should be interesting to see when the fibre training period is officially up......

Don't want to hijack the thread, but if it isn't 2 days as stated in BT SIN 498 please let us all know (with a link if possible).

[#2]

Quote from: Matt

Hi there, Well we definitely need to get a fault raised on that, unfortunately as it was only activated a couple of days ago I don't think we can yet. Having said that if you run through http://faults.plus.net and raise it to us that way I'll try and get it progressed until I'm allowed by the systems to put it through (should be interesting to see when the fibre training period is officially up - which is a debate that's happened across a few threads recently). Let us know when you've raised the fault and I'll get some tests done for you.

Ok I have followed that process and got the bellow.

Thanks, you've given us all the information we need to investigate your problem
A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime, we'll run some more tests on your telephone line over the next 24 hours.
You can help us by:
    Leaving your equipment plugged in and switched on.
    Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.
Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having.

[#3]

@jonesad24 Thanks for that, we'll get onto it for you and update you as soon as we can.
@ffox That is why I asked Not because I doubt that the line trains over two days, I'm just not sure whether we're prevented from raising a fault by automated systems that may not have been updated with the new 2 day period.

[#4]

Thank you, much appreciated.
dick:quote

[#5]

Am I likely to get a response to my problem over the weekend or don't the Plusnet staff work weekends?

[#6]

In my experience, it will most likely be monday

[#7]

@jonesad24
You're unlikely to get any feedback on here until Monday, but if you login to the Member Centre at https://www.plus.net/my.html?action=questions&?helpheader=questions you can see if there is any update to your fault ticket.
CSC and Faults do work over weekends.

[#8]

Ok cheers guys.

[#9]

Is there any news on this? It's been very unstable over the weekend, speeds going up to 4MB and down to 10Kb in the space of seconds.

[#10]

Hi there,
It looks like you've had a couple of disconnections but nothing major, your speed profile is still showing as around 75Mb according to BTs side of things - any chance you could run another BT speed test please (http://www.speedtester.bt.com)? Soon as we have the results from that I'll be able to push to get your fault raised (thanks for doing that).

[#11]

Sure,
Download speedachieved during the test was - 40.54 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 75.68 MbpsDownload speedachieved during the test was - 40.54 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 75.68 Mbps
Upload speed achieved during the test was - 18.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
The download speed has got a lot better it's just very unstable.

[#12]

Hi there,
If you raise that to us as a fault via http://faults.plus.net we'll be able to get it investigated and sorted out for you.

[#13]

I did that last week, The last response I got was on Saturday.

Script User - Automated Script Pool
3:45pm, Saturday 10 Nov 2012
The Question 62041523 has been released from hold and sent back to BOT - FTTC Logged Faults - Speed
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.

[INTERNAL]
Ticket now off hold. Please action.