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new customer

nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

new customer

Following a conversation in previous community site (http://portal.plus.net/central/forums/viewtopic.php?p=437168#437168) :
Quote
Hi there,
If you maintain those sync speeds, you should see an improvement in profile and therefore throughput in the next day or so.

I'm still and have been on 250 kbps since Sunday. Should I wait more ?
Today's test result on the BT website is the following ;
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 250 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  2240 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 223 kbps
And yesterday ;
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 250 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  2464 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 220 kbps
Is there anything you can do or I just have to wait, wait, wait... oups sorry !
cheers, Nicolas
11 REPLIES 11
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: new customer

Hi Nicolas,
If it's still showing the same this time tomorrow, give us a shout and we'll raise it to BT as a fault as the bRAS seems to be stuck.
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: new customer

The last delta report I can see is from the 28th, so if your sync has consistently been 2000+ since then, it should have updated by now.
If there is no progress tomorrow it's probably going to need to be raised to BT as a fault.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

Re: new customer

Thanks guys ! See you tomorrow...  Smiley
nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

Re: new customer

And today's test ;
Test1 comprises of Best Effort Test:  -provides background information.
IP profile for your line is - 350 kbps
DSL connection rate: 448 kbps(UP-STREAM)  2208 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 317 kbps
The speed is still over 2000 but the IP profile has been updated from 250 to 350. I'd really like to surf normal speed, could you raise a fault to BT so I can use my connection this week-end ?
cheers, Nicolas
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: new customer

Yeah, that profile should be updating and isn't. If you raise it to us as a speed fault via http://faults.plus.net our team will get straight on to it for you.
nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

Re: new customer

Thanks for you answer. I completed the fault report but it doesn't detect any fault... Is that in order or should I do something more ? I'm just not sure if anyone is going to have a look at it !
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: new customer

Don't worry, it's still undergoing the initial checks. It might well be sent back to you advising that no problems can be found - if this is the case just send it straight back to us and we'll investigate anyway. Alternatively reply to this thread and I'll get it passed on to our faults team for testing when the checks finish, should be about midday.
Hope this helps,
nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

Re: new customer

As you predicted, no problem found and no speed improvements either ???. Could you check on your side ? Thanks !
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: new customer

It's with our faults team now, thanks for letting us know. Expect more information shortly.
nnimar
Newbie
Posts: 8
Registered: ‎02-08-2007

Re: new customer

I don't mean to be bothering but how long do you consider to be "shortly" ? I'd love to have a solution before the w-e !
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: new customer

It's a line fault and needs reporting to BT. I'd say it'll be with BT by the end of the day, so there should be an update later on today but there's pretty much no way it'll be sorted before the weekend.