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new connection

nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

new connection

got a text last week saying my phone will be switched on the 19/02/14 this was yesterday. i have had no confirmation if this happened and was wondering when my broadband will be setup ? and how long this will take as i have not had any updates.
8 REPLIES 8
Terranova667
Pro
Posts: 1,511
Thanks: 125
Fixes: 5
Registered: ‎19-02-2014

Re: new connection

not sure why you didn't get a text about the phone being switched on I had mine switched on today and received a text and email saying it was.
as for broadband have you checked the order tracker in the members centre it's under connection settings, it should say what stage your broadband order is at 
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: new connection

it says "An SI order has completed. The details of this are below".  is that the phone line ? anyone know ?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: new connection

I'm not in the office, at the moment, but SI is a system that we use for telephone orders.
It's likely that the order has completed, however, I'll get this confirmed first thing in the morning for you.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: new connection

The phone order has completed.
Have you been able to get a MAC Code from your current broadband supplier.
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: new connection

yes i called and gave the mac code 2 weeks ago
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: new connection

Would you mind PM'ing me the MAC Code please just I can check everything over for you?
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: new connection

Hi nonamesleft,
I've just closed Ticket: 80547883 on your account containing all the details regarding your broadband order. Apologies for any confusion regarding your start with us!
nonamesleft
Grafter
Posts: 27
Registered: ‎20-02-2014

Re: new connection

thanks for all your help