need to get help from somwhere
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- Re: need to get help from somwhere
03-02-2020 10:55 AM
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ok, posting here as its not on a direct post to my problems.
we were without internet for 2 weeks, aparantly a line was dug up, its now come back on painfully slow, the phone is not working at all.
all i need to do is contact you, as for some sort of refund and sort the problem out as this is just ridiculous, i have speeds slower than dialup!
impossible to contact you by email, cannot contact you by phone, chat does not work...probably because its to slow.
im disabled and this is plain stupid.
please do not answer this with contact us here i cant, i can offer a mobile number to ring me on, but i cant sit using a pay as you go phone for god knows how long holding on.
a simple email could resolve this, hope you understand my total frustsration here.
Fixed! Go to the fix.
Re: need to get help from somwhere
03-02-2020 11:33 AM
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Thanks for getting in touch @darknight, I'm really sorry that you're having some issues with your service.
I have tested your line and an external phone fault is being detected; I have raised this to our suppliers for further investigation.
I have taken ownership of this and have created a fault ticket here where I will provide any updates for you.
Re: need to get help from somwhere
03-02-2020 11:35 AM
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thank you lauren for your quick reply, and understanding my frustration, sorry to take it out here
Re: need to get help from somwhere
03-02-2020 12:42 PM
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Re: need to get help from somwhere
04-02-2020 9:34 AM
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i would just like to say a big thank you for your help, the BT guy came about an hour or two after this and is still here today trying to fix the problem...hopefully.
thank you for great help and service
04-02-2020 10:07 AM
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I'm sorry for the delay in getting back to you.
I've had a check on the fault and can see it's with an engineer so hopefully they manage to get this fixed soon for you! I'll have a check back later today to see how it's going.
Let us know if you have any further queries in the meantime!
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