cancel
Showing results for 
Search instead for 
Did you mean: 

mysky / skygames login problems

Malz
Newbie
Posts: 4
Registered: ‎21-04-2008

mysky / skygames login problems

Hi
Recently transfered to Plusnet and everything has been fine so far more than happy with d/ speeds ping times etc,  only now there seems to be a problem with secure access to sky services ie. mysky login and sky games. 
I initially put it down to a problem with sky and as i dont use either of the services didnt really bother with it to much, however after several weeks of abuse from various family members i am now compelled to find the cause.  I know both services work, i tried them both today from work so the problem lies at this end. 
Skygames
Its a downloadable program you install and pay a sub for, the game has a username/pword that needs to be entered before you can play.  The login times out everytime, i know the traffic is being sent i can see it, theres no traffic being blocked in the firewall, and ive tried the connection with it turned off.  I can play the 30min demo no problem, but to play longer you need to sign in and thats a no go atm.
Mysky -
Been trying to create a mysky account from this page https://mysky.sky.com/portal/site/skycom/mysky?&lid=GLOBALNAV_MY_SKY&lpos=GLOBAL_NAV clic
Basically shes trying to create an account so she can can send the skygames diagnostic to (oh the irony) , its the same thing again secure https connection gets so far through the registration then times out.  Again i know it works as i signed up from work today.
Now i could understand it if it was happening on 1 PC but we get the same thing on 2 desktops and 2 laptops, using firefox and ie7, all up to date, thought it might be java problem updated that no joy. Im now at a loss to explain why secure access to sky doesnt work but every other website i use is fine? Amazon; Hotmail; Ebay etc all fine no problems.
Please help !
6 REPLIES 6
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: mysky / skygames login problems

I know it's not much help but I just logged into my "MySky" account from my PN connection without any problems.
Can you log in with the account you set up from your work?  Is it just creating a new account that's the problem?

If you're running Windows machines, have you made sure that the Windows firewall is disabled if you're running a third party firewall such as Zone Alarm? 

Malz
Newbie
Posts: 4
Registered: ‎21-04-2008

Re: mysky / skygames login problems

Hi
No i cant login to the account i setup at work either and yes the firewall was off when i was testing, its all very strange, if it was all secure sites or more than just sky i could understand.  But all PC's in the house and just those sky logins is just downright weird..
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: mysky / skygames login problems

A couple of things to try (may or may not work!)
Set a static IP address here (incase Sky thinks your request is from a bad IP range).
Reboot your router (you'll have to do this anyway after you've applied a static IP).
One other thought - have you tried turning off the PlusNet firewall here?
Malz
Newbie
Posts: 4
Registered: ‎21-04-2008

Re: mysky / skygames login problems

Wasn't aware they had a firewall in place.. but no unfortunately after a router restart those 2 changes didnt help either Sad
Think ill take the router back to default and setup from scratch, i'll let you know how i get on.
paulby
Grafter
Posts: 1,619
Registered: ‎26-07-2007

Re: mysky / skygames login problems

I can't think what the problem could be - I can't recreate it here and am able to log in no problem!
Anyone else got any ideasHuh
Malz
Newbie
Posts: 4
Registered: ‎21-04-2008

Re: mysky / skygames login problems

Well for some reason that worked
however all the settings are the same as previous..  im at a loss to explain really i can now get some peace Smiley
thanks for your help Paul