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my broadband conection is very slow,any ideas why?

brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

my broadband conection is very slow,any ideas why?

Hi ive just tried the speed test with plusnet and all im getting is 1405kps speed yet im paying for up to 8mb,im getting no where near them speeds as you can see,even halfway would be nice,im using a voyager 2100 wireless router.im suing the main phone socket in the house too.any ideas?
22 REPLIES 22
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: my broadband conection is very slow,any ideas why?

Can you advise your router data - synch speeds and noise margin - this shows you how http://www.kitz.co.uk/adsl/frogstats.htm#anchor11
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: my broadband conection is very slow,any ideas why?

Also run a bt speedtest to get your IP Profile.
Also post what it says under connection settings -> high speed broadband on the member centre.
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

hi ive rund the dmt software,where about on the software is the reading that you need?theres so many diff thing showing
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

Quote from: Peter
Also run a bt speedtest to get your IP Profile.
Also post what it says under connection settings -> high speed broadband on the member centre.



Your High-speed Broadband Service
Your current broadband speed is 1500 Kbps

brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

nt good huh Sad
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: my broadband conection is very slow,any ideas why?

Click the link given by oldjim and scroll up to where the 2100 is and follow the instructions to find the status page.
We need the upstram and downstream sync rate, SNR (signal to noise or margin) and Line attenuation.
Then do the things I suggested.
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

this is what it says-

Line Mode G.DMT  Line State Show Time 
Latency Type Interleave  Line Up Time 00:01:02:38 
Line Coding Trellis Off  Line Up Count 4 
 
Statistics Downstream Upstream 
Line Rate 2432 Kbps 448 Kbps 
Noise Margin 15.0 dB 20.0 dB 
Line Attenuation 53.0 dB 31.5 dB 
Output Power 17.4 dBm 11.9 dBm 
K (number of bytes in DMT frame) 77 15 
R (number of check bytes in RS code word) 14 16 
S (RS code word size in DMT frame) 2 8 
D (interleaver depth) 8 2 
Super Frames 221072  221070 
Super Frame Errors 88  68 
RS Words 7516466  1879095 
RS Correctable Errors 3443  42 
RS Uncorrectable Errors 570  0 
HEC Errors 82  0 
OCD Errors 1  0 
LCD Errors 0  0 
ES Errors 0  0 
 
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: my broadband conection is very slow,any ideas why?

Looks like you have had line problems and BT have increased your target SNR (noise margin) to 15dB (from 6dB) meaning your sync rate is much lower than previously.
You need to raise a speed fault with PN via http://faults.plus.net and ask for your target SNR to be reset back to 6dB.
An IP profile of 1500 more or less correct for the a DS sync rate you have - it should really be 2000.
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

ive gone through all the questions but wont go any further,how do i raise a ticket?can u give me a link please
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: my broadband conection is very slow,any ideas why?

Hi, just as a final check it's worth seeing what "theoretically" your line "might" be capable of:
go to Kitz web site: www.kitz.co.uk
On the home page click on the "Broadband Availability Checker" and enter your phone number and postcode when asked.
Post the results back here, removing any obviously personal stuff (e.g. postcode)
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: my broadband conection is very slow,any ideas why?

The fault reporting process raises the ticket for you when it completes.
Tickets can be seen and raised via help & support -> Help assistant, and tickets can be seen via help & support -> My Questions. You may need to view closed questions.
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

ok think i have done it ok,do you guys know how long it nomaly takes to fix this kind of problem?
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: my broadband conection is very slow,any ideas why?

Several days... longer if BT start playing silly buggers and rejecting it as no fault found.
You did say when raising the fault this is a target SNR fault. If not, raise a ticket and say your target SNR is at 15dB and needs to be lowered back to 6dB.
brettking24
Grafter
Posts: 109
Registered: ‎26-08-2007

Re: my broadband conection is very slow,any ideas why?

also forgot to mention that my conection drops every 10 min or so,suddenly msn signs out etc,right pain when im on xbox live etc during a fifa game etc,how can i fix that?