cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

moving house

fordfan
Newbie
Posts: 1
Registered: ‎14-11-2015

moving house

‎14-11-2015 1:49 PM

Hi, My son wants to move house. He is a Plusnet customer.
Ringing 0800 4320 200 repeatedly, day after day, results in always being told to wait on average for 1 hour.
This is not really good enough is it?
If this is in the wrong forum section I apologise.
Contacting Plusnet is not easy.
Advice please.
Regards
Message 1 of 2
(443 Views)
0 Thanks
1 REPLY 1
MisterW
Superuser
Superuser
Posts: 14,782
Thanks: 5,543
Fixes: 396
Registered: ‎30-07-2007

Re: moving house

‎14-11-2015 1:59 PM

Quote
This is not really good enough is it?
It's absolutely appalling isn't it!. The best I can suggest is to try calling at a quiet time if possible.
You can see the call statistics here if it helps http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Message 2 of 2
(270 Views)
0 Thanks