moved house not heard anything in a week - supposed to have connection tommorow
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moved house not heard anything in a week - supposed to have connection tommorow
04-08-2015 10:35 PM
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Do I just plug in the modem and fingers crossed?
Thanks
Re: moved house not heard anything in a week - supposed to have connection tommorow
05-08-2015 4:43 PM
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Re: moved house not heard anything in a week - supposed to have connection tommorow
05-08-2015 11:35 PM
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Unfortunately, 11.34 and still no connection
oh well, hopefully tomorrow.
thanks for your reply, much appreciated.
Re: moved house not heard anything in a week - supposed to have connection tommorow
05-08-2015 11:37 PM
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It has a microfilter built in, in the top socket I think? so I just plug the modem into that without a microfilter?
many thanks
Re: moved house not heard anything in a week - supposed to have connection tommorow
05-08-2015 11:57 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 12:01 AM
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dick:quote
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 8:55 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:05 AM
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dick:quote
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:14 AM
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If it still shows your old number it probably suggests Plusnet are being idiots and looking at the wrong line.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:22 AM
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I tried calling it, 'invalid number'.
The phone number and broadband are supposed to be moving on the same day - yesterday
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:24 AM
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It can take a while to update the line number in the portal!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:32 AM
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From looking at the order tracker, it looks like the only outstanding activity is for frames works at the exchange and an engineer appears to be assigned so I would take an educated guess that it wasn't completed yesterday due to resourcing and should be complete today. However I will be getting straight on the phone to our suppliers to confirm this for you.
EDIT: Just got off the phone with our suppliers and they have confirmed what I said above is correct. It should all be active by the end of today for you.
The order shows we're retaining your telephone number as part of the housemove, so the one showing on the link Jelv sent should be correct.
@Jelv - The number shown on that link generally wouldn't be updated until after the housemove orders have completed, so (If we were providing a new number as part of the housemove) it wouldn't really suggest anything if it was the same at this point.
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:36 AM
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Quote from: HarryB @pixel - Unfortunately it looks like our suppliers sent a delay notification through at 23:54 last night
Presumably your systems picked that up automatically and sent a notification to the user that the order had been delayed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 9:44 AM
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Quote from: HarryB @pixel - Unfortunately it looks like our suppliers sent a delay notification through at 23:54 last night
From looking at the order tracker, it looks like the only outstanding activity is for frames works at the exchange and an engineer appears to be assigned so I would take an educated guess that it wasn't completed yesterday due to resourcing and should be complete today. However I will be getting straight on the phone to our suppliers to confirm this for you.
EDIT: Just got off the phone with our suppliers and they have confirmed what I said above is correct. It should all be active by the end of today for you.
The order shows we're retaining your telephone number as part of the housemove, so the one showing on the link Jelv sent should be correct.
@Jelv - The number shown on that link generally wouldn't be updated until after the housemove orders have completed, so (If we were providing a new number as part of the housemove) it wouldn't really suggest anything if it was the same at this point.
Thank you for checking and letting me know Harry.
Don't suppose any timeframe on that? end of the day = midnight?
Re: moved house not heard anything in a week - supposed to have connection tommorow
06-08-2015 6:17 PM
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