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its been 1 month and a day and I Still don't have broadband.

jaderozier
Newbie
Posts: 1
Registered: ‎19-07-2020

its been 1 month and a day and I Still don't have broadband.

I originally paid my £77 on the 19th June, but  still can't access the internet. My router light has been blue a couple of times, and the hub manager says I'm connected to broadband, but I can't access anything on the internet, through any device... and now my router light has gone back to Orange. I don't know how much more patient I can be, and I am really hooping that I will NOT be charged for this month, or at the very least get some kind of refund. I was under the impression that Plusnet were known for their good service.. but this is DEFINITELY not my experience so far.

1 REPLY 1
Gel
All Star
Posts: 2,035
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: its been 1 month and a day and I Still don't have broadband.