cancel
Showing results for 
Search instead for 
Did you mean: 

issues viewing or accessing certain websites such as glass suppliers

mark99
Newbie
Posts: 3
Registered: ‎25-10-2016

issues viewing or accessing certain websites such as glass suppliers

Been having issues connecting to certain websites, at the moment I am having to use a VPN to connect to those websites, it appears the issue is with plus net

 

anyone have any ideas ? as it appears it is no longer possible to submit a support ticket and phoning plus net takes forever to get through not really good enough considering the adverts on the TV (possible breach of advertising terms with false claims) 

 

I have rebooted and restarted wifi box, cleared cache files not sure what else I can do other than switch to another company rather than living in a VPN

 

Sites are glass sites and other non adult sites

Tags (1)
4 REPLIES 4
Gel
All Star
Posts: 2,035
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: issues viewing or accessing certain websites such as glass suppliers

Try this; depending on router, change the DNS settings to
8.8.8.8
8.8.4.4
which are Google's. If you've a PN Hub One you can't do that so will need to amend each devices Network settings to achieve.
Let us know if it helps Smiley
mark99
Newbie
Posts: 3
Registered: ‎25-10-2016

Re: issues viewing or accessing certain websites such as glass suppliers

Hi thanks,

 

however using googles dns entries is not a long term solution ?? is there any other idea?

 

thanks mark

Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: issues viewing or accessing certain websites such as glass suppliers

Hi Mark,

Sorry for the problems you're having.  Which router is it you're using?

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mark99
Newbie
Posts: 3
Registered: ‎25-10-2016

Re: issues viewing or accessing certain websites such as glass suppliers

hi

 

it is the netgear n600

 

thanks