internet speed
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- Re: internet speed
internet speed
20-09-2016 11:10 PM
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I am having lots of trouble with the internet speed. It has been a problem for several weeks,I have tried a old router and a new filter the main BT socket ,No change ,my download speed is now less than my upload speed,down 0.43mps up 0.8mbs, I have asked for help before but all I get is a threat of £s if I am wrong . Having been a Plusnet client for many years I think this treatment is appalling, might have to try elsewhere.Ted
Re: internet speed
20-09-2016 11:45 PM
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Download Speed | |
2.48 Mbps |
0 Mbps | 7.15 Mbps Max Achievable Speed |
Download speedachieved during the test was - 2.48 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.98 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
0.43 Mbps |
0 Mbps | 0.83 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 0.43Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps |
Re: internet speed
21-09-2016 7:13 AM - edited 21-09-2016 7:20 AM
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So actually not nearly as bad as you reported in your first post.
You pay £s not if you are wrong but if Plusnet call out a BT Openreach engineer and the problem turns out to be down to something on your premises. If correctly wired, all your internal telephone wiring is connected to the faceplate of your master socket. So you, and everybody else, are asked to remove this faceplate and make a connection directly to the socket behind the faceplate to make sure that this does not eliminate the problem. That's the best effort that can be made to ensure that you won't be asked to pay £s.
Re: internet speed
23-09-2016 11:09 PM
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Yes I think I understand that thanks.
Re: internet speed
26-09-2016 12:02 PM
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the problem seems to have gone away for now, may have been external fault which someone has cured ??????
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