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internet keeps dropping after 10pm

FIXED
glesgajohn
Rising Star
Posts: 154
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

Considering the xDSL stats do not match the "Profile Info: 4M - 9M ..." details,= im confused m8

so has the standard downstream INP of 1,  is that the interleaving ?

and they've set both the downstream and upstream target SNRM to 9 dB.are they fixing this through trial and error or are they guessing ?

thanx

Townman
Superuser
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Re: internet keeps dropping after 10pm

I think we now need to await the promised response from @MatthewWheeler

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

glesgajohn
Rising Star
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

i havent heard from @MatthewWheeler or plusnet i had to phone them sending an engineer out on Wed. again 

MatthewWheeler
Plusnet Help Team
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Re: internet keeps dropping after 10pm

@glesgajohn@Townman The only way we can proceed bar what's been done already is to arrange another visit and raise the escalation with BT. We can only do that once it's been booked.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
glesgajohn
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

 

i have an engineer coming out wed 19th april, PM visit (tomorrow) 

glesgajohn
Rising Star
Posts: 154
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

Hi Guys me again !!!

engineer arrived @ 2.30 left @ 5.30pm, ( so he did put the work in ) he checked line when he arrived kept dropping whilst he was here,
he then checked all fittings in house, said all was ok. then he went to cabinet outside, said there was a fault showing from cabinet to exchange,said he had to swap me onto a new line in cabinet and said it then became stable , checked line from house again said it seems to be more stable, must give the engineer his due. he said he was going to find problem even if it took him all day .( was here for 3 hours )10 out of 10 for effort. So i will have to run it for 24 hours to see if it is stable . i ran a speed test and am getting, He did say i might have to get SNR reset done ,but to wait and see

thanx guys, let you know how it runs and if fault has been fixed .

DWNLD=9.14

UPSTRM=0.89

PING=40.50

and these are my router stats.

Statistics -- xDSL

 

 
Mode: ADSL_2plus    
Traffic Type: ATM    
Status: Up    
Link Power State: L0    
 
  Downstream Upstream    
Line Coding(Trellis): On On    
SNR Margin (1 dB): 5.9 6.3    
Attenuation (1 dB): 39.0 23.5    
Output Power (1 dBm): 0.0 12.6    
Attainable Rate (Kbps): 11372 1044    
 
  Path 0   Path 1  
  Downstream Upstream Downstream Upstream
Rate (Kbps): 10659 1040 0 0
 
MSGc (# of bytes in overhead channel message): 59 66 0 0
B (# of bytes in Mux Data Frame): 166 32 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 1 0 0
T (Mux Data Frames over sync bytes): 2 1 0 0
R (# of check bytes in FEC Data Frame): 12 6 0 0
S (ratio of FEC over PMD Data Frame length): 0.4998 0.9842 0.0 0.0
L (# of bits in PMD Data Frame): 2865 317 0 0
D (interleaver depth): 64 32 0 0
Delay (msec): 8 8 0.0 0.0
INP (DMT symbol): 1.00 2.00 0.0 0.0
 
Super Frames: 26511474 24136164 0 0
Super Frame Errors: 696358 8398 0 0
RS Words: 29435314 2074755 0 0
RS Correctable Errors: 13992 49 0 0
RS Uncorrectable Errors: 70 0 0 0
 
HEC Errors: 11613291 16451 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 92472091 9005549 0 0
Data Cells: 2308147 293030 0 0
Bit Errors: 0 0 0 0
 
Total ES: 24359 2452    
Total SES: 12148 137    
Total UAS: 21664 13150    



glesgajohn
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

hi, just to update this thread, my internet has stopped dropping after last engineer visit, seems to be running ok apart from when i try to watch youtuve or videos online then it buffers, will a SNR reset fix this .

thanks 

also  thanks to Townman and all who helped me with  this  problem

cheers

ejs
Aspiring Hero
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Re: internet keeps dropping after 10pm

Although a DLM reset may make slight changes to the speed and latency of your connection, I wouldn't expect it to have any effect on your ability to watch YouTube, you already have sufficient bandwidth.

Perhaps you just happened to end up on a bad Plusnet gateway, and need to reconnect to get on a different one. If the problem persists, you could try the TBB speedtest and see if there's any substantial difference between the 1x and 6x results.

Townman
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Re: internet keeps dropping after 10pm

Well that's a good result and a good call by @ejs - though it would be good to see SNRM plots post the fix.

Hope all remains stable for you.

Thanks also to @MatthewWheeler for pushing this through for the right grade engineer.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

glesgajohn
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Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

@

posted  TBB> thanks

would be good to see SNRM plots post the fix.
is that the stats from 192 ? or do u want me to run routerstats with tg modem ?

Hope all remains stable for you.. it has run stable since fix thanks
MatthewWheeler
Plusnet Help Team
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Re: internet keeps dropping after 10pm

Glad to hear it's looking better!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
glesgajohn
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Re: internet keeps dropping after 10pm

Fix

@MatthewWheeler

Townman
Superuser
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Re: internet keeps dropping after 10pm

RS with the TG modem would be interesting. Change the plot to 7200 points per plot = 10 hours.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

glesgajohn
Rising Star
Posts: 154
Fixes: 1
Registered: ‎07-10-2015

Re: internet keeps dropping after 10pm

RS with the TG modem would be interesting. Change the plot to 7200 points per plot = 10 hours.

 

i did not want to unplug router while on 10 day monitoring , but will post Townman