internet drops every 10-15 minutes
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internet drops every 10-15 minutes
13-02-2015 12:53 PM
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Every 10-15 minutes the internet goes down for about 2-3 minutes. Kind of frustrating.
Is there a know issue in my area or is there something I should do?
Regards,
Cosmin
Re: internet drops every 10-15 minutes
13-02-2015 1:55 PM
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<img src="http://community.plus.net/visualradius/generated/image14238353887567.png"/>
Do you lose sync when the connection drops? Are these drops above when you've been rebooting by any chance?
Re: internet drops every 10-15 minutes
13-02-2015 6:41 PM
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Re: internet drops every 10-15 minutes
13-02-2015 6:47 PM
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However we haven't seen any disconnections since around 2pm. Are you seeing better stability from your side?
Re: internet drops every 10-15 minutes
13-02-2015 6:55 PM
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Re: internet drops every 10-15 minutes
14-02-2015 3:25 PM
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If there are crackles / hums / hissing on the line, then raise a noisy line fault with your phone provider, but say nothing about broadband issues.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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