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internet connection dropping all the time

Ramones75
Newbie
Posts: 9
Registered: ‎22-06-2013

Re: internet connection dropping all the time

Quote
As you can see your line is still continuing to drop, I can see you've got a fault ticket raised which our faults team will respond to as soon as they've tested your line.

any news yet or when is somebody gonna get back to  me?
reading through the forum looks like there are various PN user having the same issue?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: internet connection dropping all the time

Your connection does certainly seem better;
<img src="http://community.plus.net/visualradius/generated/image13727622392562.png"/>
I've noticed that the fault was closed, it looks like you clicked that your fault was resolved. If there is an issues it would more than likely be an individual line fault, would you be able to run through the checks at http://faults.plus.net again if you think there's still an issue.
Ramones75
Newbie
Posts: 9
Registered: ‎22-06-2013

Re: internet connection dropping all the time

Quote
Info  Jun 25 07:53:32 xDSL linestate up (ITU-T G.992.5; downstream: 10696 kbit/s, upstream: 1204 kbit/s; output Power Down: 19.1 dBm, Up: 12.7 dBm; line Attenuation Down: 36.5 dB, Up: 18.8 dB; snr Margin Down: 3.1 dB, Up: 6.3 dB)

this was connection speed before 
now its down to this
Quote
Jul 25 17:29:20 xDSL linestate up (ITU-T G.992.5; downstream: 3069 kbit/s, upstream: 888 kbit/s; output Power Down: 21.1 dBm, Up: 12.8 dBm; line Attenuation Down: 38.0 dB, Up: 19.2 dB; snr Margin Down: 12.7 dB, Up: 14.7 dB)

and still loosing internet but even worse now

Quote
  Jul 25 17:44:17 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
  Jul 25 17:30:11 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
  Jul 25 17:29:26 FIREWALL event (1 of 1): deleted rules
  Jul 25 17:29:25 PPP link up (Internet) [212.159.118.107] 
  Jul 25 17:29:25 PPP CHAP Chap receive success : authentication ok
  Jul 25 17:29:25 PPP CHAP Receive challenge (rhost = pcl-ag0Cool
  Jul 25 17:29:23 PPP CHAP Receive challenge (rhost = bras-red10.pe)
  Jul 25 17:29:20 xDSL linestate up (ITU-T G.992.5; downstream: 3069 kbit/s, upstream: 888 kbit/s; output Power Down: 21.1 dBm, Up: 12.8 dBm; line Attenuation Down: 38.0 dB, Up: 19.2 dB; snr Margin Down: 12.7 dB, Up: 14.7 dB)
  Jul 25 17:29:04 PPP link down (Internet) [212.159.118.107] 
  Jul 25 17:28:54 xDSL linestate down
  Jul 25 17:28:23 xDSL linestate down
  Jul 25 17:28:06 FIREWALL event (1 of 1): modified rules
  Jul 25 17:28:06 FIREWALL event (1 of 1): created rules
  Jul 25 17:28:06 xDSL linestate down
  Jul 25 17:25:07 SNTP Synchronised to server: 212.159.13.49
  Jul 25 17:18:20 LOGIN User admin logged in on [HTTP] (from 192.168.1.64)
  Jul 25 17:15:56 FIREWALL event (1 of 1): deleted rules
  Jul 25 17:15:56 PPP link up (Internet) [212.159.118.107] 
  Jul 25 17:15:55 PPP CHAP Chap receive success : authentication ok
  Jul 25 17:15:54 PPP CHAP Receive challenge (rhost = PTN-AG03)
  Jul 25 17:15:54 PPP CHAP Receive challenge (rhost = bras-red10.pe)
  Jul 25 17:15:53 xDSL linestate up (ITU-T G.992.5; downstream: 3069 kbit/s, upstream: 888 kbit/s; output Power Down: 21.2 dBm, Up: 12.8 dBm; line Attenuation Down: 38.0 dB, Up: 19.1 dB; snr Margin Down: 12.9 dB, Up: 14.8 dB)
  Jul 25 17:15:26 xDSL linestate down
  Jul 25 17:15:25 PPP link down (Internet) [212.159.118.107] 
  Jul 25 17:14:56 xDSL linestate down
  Jul 25 17:14:40 FIREWALL event (1 of 1): modified rules
  Jul 25 17:14:40 FIREWALL event (1 of 1): created rules
  Jul 25 17:14:39 xDSL linestate down
  Jul 25 17:09:56 FIREWALL event (1 of 1): deleted rules
  Jul 25 17:09:56 PPP link up (Internet) [212.159.118.107] 
  Jul 25 17:09:56 PPP CHAP Chap receive success : authentication ok
  Jul 25 17:09:55 PPP CHAP Receive challenge (rhost = PTN-AG03)
  Jul 25 17:09:55 PPP CHAP Receive challenge (rhost = bras-red10.pe)
  Jul 25 17:09:47 xDSL linestate up (ITU-T G.992.5; downstream: 3068 kbit/s, upstream: 635 kbit/s; output Power Down: 20.4 dBm, Up: 12.7 dBm; line Attenuation Down: 41.5 dB, Up: 26.1 dB; snr Margin Down: 6.2 dB, Up: 9.3 dB)
  Jul 25 17:09:21 xDSL linestate down
  Jul 25 17:09:15 PPP link down (Internet) [212.159.118.107] 
  Jul 25 17:08:51 xDSL linestate down
  Jul 25 17:08:34 FIREWALL event (1 of 1): modified rules
  Jul 25 17:08:34 FIREWALL event (1 of 1): created rules
  Jul 25 17:08:34 xDSL linestate down
  Jul 25 17:08:06 FIREWALL event (1 of 1): deleted rules
  Jul 25 17:08:05 PPP link up (Internet) [212.159.118.107] 

common plusnet its getting beyond a joke now
... i could fully understand if im on basic connection here  but paying a 19.99per/month
currently connected on test socket and still the same
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: internet connection dropping all the time

Hi, I can see you've now finished off the faults wizard - thanks for that, our team will update you as soon as they've been able to get the line tested for you.
Ramones75
Newbie
Posts: 9
Registered: ‎22-06-2013

Re: internet connection dropping all the time

Hi
so far so good no dropouts uninterrupted gaming    Smiley
and Download speed is good and Upload is acceptable
whatever you lot have done has worked
let just hope its stays like it

thx