intermittent red light on Plusnet modem
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intermittent red light on Plusnet modem
10-04-2015 8:14 AM
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Re: intermittent red light on Plusnet modem
10-04-2015 10:56 AM
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Re: intermittent red light on Plusnet modem
10-04-2015 1:09 PM
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Re: intermittent red light on Plusnet modem
10-04-2015 1:17 PM
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This might sound like a daft question but is your internet actually disconnecting when the red light comes on or is it just the red light?
The TG582n sometimes gives a red light (indicating lost connection) but remain connected, the only fault being the light has changed colour.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: intermittent red light on Plusnet modem
10-04-2015 1:40 PM
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Re: intermittent red light on Plusnet modem
10-04-2015 1:49 PM
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Re: intermittent red light on Plusnet modem
10-04-2015 4:25 PM
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Re: intermittent red light on Plusnet modem
10-04-2015 6:44 PM
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Re: intermittent red light on Plusnet modem
11-04-2015 10:00 AM
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Re: intermittent red light on Plusnet modem
12-04-2015 6:37 PM
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You mention a speed drop. This needs looking at further. There are a number of reasons why the internet light turns red, from it is something that router does for no discernible reason and all remains fine, through to the PPP session has dropped (by synch with the exchange has not) and cannot reconnect for some reason. Through to synch with the exchange has been lost, which on reconnection can be at a slower speed, through to the point where it cannot be re-established.
Such situations are often caused by a marginal phone line. Please try dialling 17070 option 2 using a corded phone plugged into the master socket. The line should be reasonably quiet. If it is noisy, report it to you phone provider; if it is PlusNet, you can use the phone faults link below. Check the line for noise regularly and at times when the red light comes on.
Please gather and post the information requested on the speed issues link below. That data can indicate if there has been a history of line problems.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: intermittent red light on Plusnet modem
12-05-2015 11:50 AM
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