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i go live friday !!! hope all ok!!
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- Re: i go live friday !!! hope all ok!!
i go live friday !!! hope all ok!!
23-05-2012 10:44 AM
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i think i am getting nervous!!!
my new PN router pack arrived,,,
and will then be with PN AND NOT BT.......
I JUST HOPE HAVING READ ALL THE INSTRUCTIONS....
it will all work ok .. removing the plug/ehthernet leads/phone socket
and re -inserting in the new PN ROUTER.
!
my new PN router pack arrived,,,
and will then be with PN AND NOT BT.......
I JUST HOPE HAVING READ ALL THE INSTRUCTIONS....
it will all work ok .. removing the plug/ehthernet leads/phone socket
and re -inserting in the new PN ROUTER.
!
Message 1 of 6
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Re: i go live friday !!! hope all ok!!
23-05-2012 2:33 PM
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Hi there,
Welcome to Plusnet first of all!
All being well you should find that when our service is active you should be able to plug your router in and within a few minutes you should be connected automatically so there should be no fuss and little to worry about.
In the worse case scenario that there is a problem don't forget that our free phone support line is available 24/7 on 0800 432 0200 and there's online help at http://help.plus.net, there's also http://contactus.plus.net and http://faults.plus.net after using those as a first port of call there is always the community forum here too with both staff and knowledgeable customers online and able to help.
Welcome to Plusnet first of all!
All being well you should find that when our service is active you should be able to plug your router in and within a few minutes you should be connected automatically so there should be no fuss and little to worry about.
In the worse case scenario that there is a problem don't forget that our free phone support line is available 24/7 on 0800 432 0200 and there's online help at http://help.plus.net, there's also http://contactus.plus.net and http://faults.plus.net after using those as a first port of call there is always the community forum here too with both staff and knowledgeable customers online and able to help.
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Re: i go live friday !!! hope all ok!!
23-05-2012 5:02 PM
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In the past, it was necessary to configure a new router.
I hope Plusnet haven't gone and locked down all their routers?
BTW It's a good idea to at least plug your new router into the mains, with a PC to router connection (but don't plug the telephone cable in).
You should be able to enter 192.168.1.254 into your browser, then user and password (when requested).
If you can see your router configuration, it works.
If the above fails, your router fails - or some of that signin info is wrong.
The above process will reveal useful information about your connection when it is up and running.
I hope Plusnet haven't gone and locked down all their routers?
BTW It's a good idea to at least plug your new router into the mains, with a PC to router connection (but don't plug the telephone cable in).
You should be able to enter 192.168.1.254 into your browser, then user and password (when requested).
If you can see your router configuration, it works.
If the above fails, your router fails - or some of that signin info is wrong.
The above process will reveal useful information about your connection when it is up and running.
"In The Beginning Was The Word, And The Word Was Aardvark."
Message 3 of 6
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Re: i go live friday !!! hope all ok!!
23-05-2012 5:16 PM
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thnks for the reply.. i have the manuel . that came with the router and will follow it letter by letter,
just 1 question .. on my BT router there is a re-start button ,,i have on the odd occasion used it..
as a example a signal from the homeplug ,to downstaires freezes...
would i assume the re-start button ( if i had to use it) is the black one on the actual PN ROUTER?
just 1 question .. on my BT router there is a re-start button ,,i have on the odd occasion used it..
as a example a signal from the homeplug ,to downstaires freezes...
would i assume the re-start button ( if i had to use it) is the black one on the actual PN ROUTER?
Message 4 of 6
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Re: i go live friday !!! hope all ok!!
23-05-2012 5:24 PM
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Quote In the past, it was necessary to configure a new router.
I hope Plusnet haven't gone and locked down all their routers?
Nope, we utilise a system called TR069 which should allow the router to connect and configure itself for a connection to the internet automatically
Message 5 of 6
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Re: i go live friday !!! hope all ok!!
23-05-2012 8:00 PM
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Quote from: kdoug007 just 1 question .. on my BT router there is a re-start button ,,i have on the odd occasion used it..
as a example a signal from the homeplug ,to downstaires freezes...
would i assume the re-start button ( if i had to use it) is the black one on the actual PN ROUTER?
1. The black button is the on/off switch press once - it's off - press again and it's back on again.
2. If your home plug freezes, try unplugging it from the mains for a "short period" - 30 seconds, 5 minutes, whatever - see manual, before plugging it back in.
With any luck you can leave your router on 24/7.
"In The Beginning Was The Word, And The Word Was Aardvark."
Message 6 of 6
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