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how do i become a plusnet phone&broadband customer please?

rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

how do i become a plusnet phone&broadband customer please?

how do i become a plusnet phone&broadband customer please?

i have visited the website but cannot sign up to the £19 a month offer please help

[Removed]

help!

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

21 REPLIES 21
ITWorks
Superuser
Superuser
Posts: 2,029
Thanks: 692
Fixes: 7
Registered: ‎05-11-2008

Re: how do i become a plusnet phone&broadband customer please?

Firstly you need to remove all your private details , this is a public forum 

 

What problems are you facing when trying to sign up online ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: how do i become a plusnet phone&broadband customer please?

Hi there,

 

I've asked one of the moderators to remove your details from this post.

 

Can I ask why you're unable to signup, are you receiving any error message?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

i cant see the £19 a month offer can you explain why it disappears from the screen please?

 

ITWorks
Superuser
Superuser
Posts: 2,029
Thanks: 692
Fixes: 7
Registered: ‎05-11-2008

Re: how do i become a plusnet phone&broadband customer please?

The offer is on this page : https://www.plus.net/home-broadband/

Have you tried clearing your browser cache or using a different browser

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

that is the offer link i'm using but as soon as i type in my postcode and fone number the offer disappears and is replaced by fibre only deals that are just as expensive as the deal i currently have

RealAleMadrid
Seasoned Champion
Posts: 1,881
Thanks: 812
Fixes: 41
Registered: ‎07-07-2009

Re: how do i become a plusnet phone&broadband customer please?

You may not be in a PlusNet low cost area, depending on your exchange Market classification, the cheapest deals are only available in Market B areas. You can visit the Samknows site to check your exchange.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,188
Thanks: 1,442
Fixes: 255
Registered: ‎25-03-2015

Re: how do i become a plusnet phone&broadband customer please?

If the prices are going up when entering your address details it does sound like the response from @RealAleMadrid could be correct.

 

More information on high/low cost market areas can be found here: https://www.plus.net/help/broadband/broadband-prices-around-the-uk/

 

Apologies for any confusion this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

i cant do it the offer runs out today and the girl on the fone wont sign me up for fone and broadband!

i have failed plus net!

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: how do i become a plusnet phone&broadband customer please?

Hi there,

 

As far as I can see the offer of £18.99 is still there. Having checked this out, I'm a bit puzzled as to why you shouldn't be able to take up this offer. Leave this with me, and I'll investigate this a little further.

 

Anoush.

 

-Edit-

@rogerjowett

Having investigated further, mind if I give you a call back to discuss this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

yes please call me any time you like im at home right now

[Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

[Removed]

 

i'm on skype right now if you cant fone?

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,559
Thanks: 8,396
Fixes: 1,375
Registered: ‎21-04-2017

Re: how do i become a plusnet phone&broadband customer please?

Sorry, I'm not in the office at the moment. I can call you back tomorrow afternoon?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rogerjowett
Grafter
Posts: 29
Registered: ‎25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

yes tomorrow evening would be fine please do