cancel
Showing results for 
Search instead for 
Did you mean: 

help

ali137
Newbie
Posts: 3
Registered: ‎01-02-2013

help

Today my fiber 76mbps package got activated, i am getting speed of 7.54mbps download and 8.79mbps upload. Customer service said wait for line to get stable.
I that typical???
6 REPLIES 6
mushy
Grafter
Posts: 182
Registered: ‎16-10-2012

Re: help

No its not right but if you post your Plusnet current line speed from in your member centre
https://portal.plus.net/my.html?action=data_transfer_speed
and the BT IP Profiles it might give an indication of whether it is set wrong or if there is a fault
http://speedtest.btwholesale.com/
running further diagnostics
ali137
Newbie
Posts: 3
Registered: ‎01-02-2013

Re: help

Plusnet current line speed from in your member centre
Current line speed:
37 Mb

Speed est results from your link:
down: 7.58
up: 8.35
ping: 21.63
I spoke to plusnet and they said i have to wait three days, but this is totally unacceptable that to start off with the speed is really low. The adviser even said that the cooper wire from my house to the exchange is still there and this could affect speed. They are falsely advertising on their website stating that fiber is from house. Not happy
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: help

First thing - the product advertised is FTTC - Fibre to the cab and from the cab to the house is copper - not FTTP (Fibre to the premises)
Are those speed test results wired or wireless
Can you please post the BT speedtest results - further diagnostic as requested
This explains it
Quote
Result of a BT speedtest http://speedtest.btwholesale.com - ignore the preamble and just tick Yes - then select diagnostic after it completes

ali137
Newbie
Posts: 3
Registered: ‎01-02-2013

Re: help

Speed test results from your link above
down: 7.58
up: 8.35
ping: 21.63

Download speedachieved during the test was - 7.58 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
jim:quote
Upload speed achieved during the test was - 8.02Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: help

Are those tests wired or wireless
If wireless can you try the speed test wired
If wired you will need to raise a speed fault here http://faults.plus.net
mushy
Grafter
Posts: 182
Registered: ‎16-10-2012

Re: help

Also, what was the estimated speeds you was given before/when signing up as you may also be set on the wrong provisioning of 40/10 rather than 80/20 besides looking like a line fault.