help me find my master socket...
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help me find my master socket...
03-05-2014 11:31 AM
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Just moved into a new house and broadband is 5mb vs 10mb expected. Done the basics re is phone line bad etc - seems ok to me.
I cannot find master socket. House has been refurbished prior to our purchase, maybe 5 years ago or so.
Previous occupants to our seller (so last but one residents) used to live on 1st floor (ground was a shop).
The BT line appears to be to the 1st floor. In the corresponding room on the 1st floor there is a a BT box which inside has a mass of wires and on the inside of the front plate it is labelled with extension numbers.
So does this help anyone to advise me where I might find the master socket? Do I necessarily have one? I wonder if when the house was refurbed and the trendy brushed alu sockets installed the master socket was lost forever...?
thanks for any help
Paul
Re: help me find my master socket...
03-05-2014 11:51 AM
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Re: help me find my master socket...
03-05-2014 12:16 PM
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Looks a bit of a star wired rats nest to me. If that is an orange sheathed cable top right of the picture, I'd hazard a guess that this the incoming line (or lines as it was originally)
As Oldjim states not good for broadband in that state, so you may need to look at getting the installation rewired and regularised. BTOR can be reasonable about doing this.
M
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Re: help me find my master socket...
03-05-2014 12:26 PM
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Very glad I posted here. Coming from Virgin with 30mb down and 5mb up to 5mb down and 0.5 up is a culture shock. So I'm pleased to hear I could maybe improve things.
So can you help an ADSL noob please with my next step(s)?
Should I be calling BT direct? Is there a specific number or department I should be looking for?
Thanks
Paul
Re: help me find my master socket...
03-05-2014 12:39 PM
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You speak to whom ever you pay your phone bill to.
I suggest you state that the service wiring is not terminated on a standard nte5 socket. That the wiring appears to be configured for multiple lines (all those different numbers).
The problem is that the phone is working fine, but as soon as you state its is impacting your broadband, you might get bounced to your ISP.
If though PN also supply the phone service, it is up to them to get the line correctly terminated and to sort out any residual ADSL issues.
Kevin.
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Re: help me find my master socket...
03-05-2014 2:17 PM
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Re: help me find my master socket...
12-05-2014 4:18 PM
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As a result one of my sockets was converted to a master socket and I'm seeing improved performance*.
*I'll report back on performance later.... The engineer got 15Mb at the test socket this morning but I'm consistently only seeing 7Mb down (and 0.3 up!). I understand I have to sit back and wait for the automated traffic management at the exchange to stabilise before I jump to any conclusions.
Re: help me find my master socket...
13-05-2014 10:19 AM
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Details can be found in the "speed problem" thread at the top of this forum.
The BT profile and the PN current speed figures should be the same.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: help me find my master socket...
13-05-2014 10:21 AM
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Re: help me find my master socket...
13-05-2014 10:40 AM
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Re: help me find my master socket...
14-05-2014 1:34 PM
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But..... There's always a but and in this case it is that the connection is very unstable 😞
Has been up and down like crazy since 11 this morning. Had a bad couple of hours yesterday and Monday as well.
I have updated Plusnet by phone, but I'm told I have to wait 72 hours for the faults team to investigate and get in touch.
Re: help me find my master socket...
14-05-2014 2:02 PM
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Other than than, give it some time to see if it settles?
How is the phone line? Any noise? 17070 option 2
Re: help me find my master socket...
14-05-2014 5:02 PM
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Re: help me find my master socket...
15-05-2014 10:57 AM
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<img src="http://community.plus.net/visualradius/generated/image14001477689778.png"/>
Let's see how it goes for the rest of today.
Re: help me find my master socket...
15-05-2014 1:54 PM
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I have had 3 disconnections since 11am. Still hanging off of the test socket.
Any chance we can get this expedited? Has been 24 hours already without any word from the faults team.
thanks, Paul
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