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hello guys

bob1cam
Hooked
Posts: 7
Registered: ‎01-09-2018

hello guys

I have been fining it difficult getting though to you for the past few days,  you sent me a new router,  when I plugged it in I lost my landline therefore I could not contact you, I did try to contact you by chat, but for some reason that did not work.

could you please send me an engineer, im pulling my hair out

4 REPLIES 4
Gel
All Star
Posts: 2,034
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: hello guys

Baldrick1
Seasoned Hero
Posts: 6,019
Thanks: 2,660
Fixes: 178
Registered: ‎30-06-2016

Re: hello guys

Welcome to the forum.

Are you saying that the landline is dead after unplugging the modem/router?

It's probably a very long shot in your case but if you accidentally plug the DSL cable between the filter and modem/router WAN socket rather than DSL socket then this will kill the telephone line but it should recover if you unplug it.

bob1cam
Hooked
Posts: 7
Registered: ‎01-09-2018

Re: hello guys

hello Baldrick

I just had an engineer in, but all he done was he got the modem to work again, I still dont have connection on one of my pc's, that was one of the reasons I had him come out, I will have to arrange another engineer to come out, could you arrange that for me please.

Moderator's note by Dick (Strat): Excessive white space removed.

Baldrick1
Seasoned Hero
Posts: 6,019
Thanks: 2,660
Fixes: 178
Registered: ‎30-06-2016

Re: hello guys

@bob1cam

I'm sorry, I am not a member of staff. I am only a customer just like you. You say that you don't have a connection to one of your PCs, does this mean that other devices work? If so then this is not the responsibility of Plusnet unless you have a faulty Plusnet router that is still under warranty. 

Can you explain in more detail just what your problem is and whether you are trying to connect by Ethernet cable or wireless so that we can give you further advice?