having problems connecting for the past 2 days
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having problems connecting for the past 2 days
02-07-2012 5:06 PM
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Line Attenuation 48.0 db
Noise Margin 6.3 db
not use to this as i have had great service for years from plusnet
any help would be great, thanks
Re: having problems connecting for the past 2 days
02-07-2012 5:18 PM
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If current what are the rest of the stats - speeds, attenuation and noise margin up and down.
What does the router say for the connection status, which lights aren't green
If the results aren't current try the following
First thing is to plug the router into the test socket using a different filter with nothing else connected.
Which lights don't go green
Re: having problems connecting for the past 2 days
02-07-2012 5:26 PM
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ADSL Link Downstream Upstream
Connection Speed 4935 kbps 971 kbps
Line Attenuation 48.0 db 28.3 db
Noise Margin 6.1 db 6.0 db
i will try a new filter
Re: having problems connecting for the past 2 days
02-07-2012 5:29 PM
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You are connected fine
Can you answer the other questions
What does the router say the status of the connection is and are all the lights on the router green
Re: having problems connecting for the past 2 days
02-07-2012 6:11 PM
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router status says connected
things are looking fine now but then i lose all connection even when the lights are all green not just this pc but laptop and ipad
Re: having problems connecting for the past 2 days
02-07-2012 6:19 PM
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If they are all wireless it may be either the router wireless output is playing up or somebody next door has a very powerful wireless output router which is crippling your wireless connection
Can you try WIFI Stumbler and see if anything is showing up http://www.meraki.com/products/wireless/wifi-stumbler
Re: having problems connecting for the past 2 days
02-07-2012 6:23 PM
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Re: having problems connecting for the past 2 days
02-07-2012 6:28 PM
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One thing to check
When you lose the internet connection can you still get to the router home page via the browser
Re: having problems connecting for the past 2 days
02-07-2012 6:32 PM
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i got a netgear router never let me down but i am beginning to think its the problem
at the moment its all good
Re: having problems connecting for the past 2 days
02-07-2012 6:34 PM
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Re: having problems connecting for the past 2 days
02-07-2012 6:40 PM
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ping ntp.plus.net
If that fails try
ping 212.159.6.9
If you post the full output from those it may tell us more.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: having problems connecting for the past 2 days
02-07-2012 7:04 PM
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Re: having problems connecting for the past 2 days
03-07-2012 1:58 PM
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Link to this file:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13413202412601.png" />
Do let us know when you've tried another router and I'll check our connection logs again for you.
Adam
Re: having problems connecting for the past 2 days
04-07-2012 6:30 PM
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should of said i get the following messages
"McAfee Service Host has encountered a problem and needs to close. We are sorry for the inconvenience."
Data error report:
szAppName : McSvHost.exe szAppVer : 2.0.230.0 szModName : unknown
szModVer : 0.0.0.0 offset : 04480f40
after research it seems its net guard ,site adviser a lot of people are being disconnected when this pops up
i have disabled it and the problems gone there seems to be a fix from mcafee but yet to find it
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