gone live

[#1]

Hi
My line has sync for my new plusnet service this morning but it is not accepting the username or password. This may be because my original date was today but it changed to 29th on the order status last week. It appears the connection went live today on the 28th as planned. Could you check my login details are active and my account is ready to go?. I have an ADSL link but no phone as yet.
Thanks

[#2]

Plusnet don't usually activate an account until they receive notification from BT that all their tasks are complete.
However.......

[#3]

HI mckerlie676,
I may be able to manually activate your broadband, but how do you mean your phone isn't working?
Jojo

[#4]

Thanks jojo the phone is dead, no dial tone but I have adsl sync .

[#5]

Sorry to double post, the phone is now active and working fine, the sync light is on the router but still rejecting the username and password
Phones help team and some young man, who was quite rude and abrupt stated that its in a queue for activation and just to wait. When I asked if it could be done manually he simply said its not possible
Hope I don't have to wait too long

[#6]

Hi mckerlie676,
I've just manually activated your account so you should be able to connect now.
Jojo

[#7]

Brilliant service there thank you. I am all up and running now
I'm just curious - my exchange is 21CN enabled. But I have been put on ADSL1? I would have thought new customers would automatically be put on ADSL2+ if it was available and the line could support it.
Just wondering how you decide which to put people on when they are new?
I have a ticket to ask for a ADSL2+ transfer in as I know the line will support it ( Worked fine on TalkTalk but moved due to the bad service )
Once again thanks JoJo!

[#8]

Hi mckerlie676,
You're welcome. Your order to be upgraded to ADSL2+ is going through now. Not quite sure why it didn't provision on it originally.
Jojo