faulty download speed @ 0.250Mb
Well.apart from the slower speed compared to what your line should achieve, those CRC error figures are remarkably low 
Yes you could try using the 585 v7, don't forget the Disconnect method, but a couple of points, did your friend have this for Plusnet? If not, it maybe locked to another provider and you may not be able to browse with it, but with a bit of luck it will at least sync so that you can get stats. You need to do a factory reset first to clear any previous password and username etc. Power it up but don't connect it to the line.
There is a small pin hole in the back, see http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#factoryRes.... Then connect your computer to it by Ethernet but don't plug it into the line yet, try logging into it, see http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#userPass
Once you get logged into it, fine.
If you want to connect by wireless, set that up now before you connect to the line at the master socket. Once connected to the line, straight away go and get the stats http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#lineStats exactly as for the 582n and save them in a text file. Do this quickly and the next bit.
Then go to the Internet box and click View more and try entering your Broadband username and password - it should be in the format <usename>@plusdsl.net and the password is the one you login to the member centre with.
This is where it may not work for one of two possible reasons. It may be locked to another provider, or it may configure itself automatically to your friend's account if on Plusnet
If all goes well then post the stats. If not, then use the Disconnect method, turn off the 585 and reconnect your 582n.
Yes you could try using the 585 v7, don't forget the Disconnect method, but a couple of points, did your friend have this for Plusnet? If not, it maybe locked to another provider and you may not be able to browse with it, but with a bit of luck it will at least sync so that you can get stats. You need to do a factory reset first to clear any previous password and username etc. Power it up but don't connect it to the line.
There is a small pin hole in the back, see http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#factoryRes.... Then connect your computer to it by Ethernet but don't plug it into the line yet, try logging into it, see http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#userPass
Once you get logged into it, fine.
If you want to connect by wireless, set that up now before you connect to the line at the master socket. Once connected to the line, straight away go and get the stats http://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml#lineStats exactly as for the 582n and save them in a text file. Do this quickly and the next bit.
Then go to the Internet box and click View more and try entering your Broadband username and password - it should be in the format <usename>@plusdsl.net and the password is the one you login to the member centre with.
This is where it may not work for one of two possible reasons. It may be locked to another provider, or it may configure itself automatically to your friend's account if on Plusnet
If all goes well then post the stats. If not, then use the Disconnect method, turn off the 585 and reconnect your 582n.
Thanks for all your help fellas BT engineer was here today an fixed fault (not sure wat it was told me alot
of tech stuff wayyy above my head) but did say I should get my router upgraded, any change of a freebee plusnet
new stats after engineer visit
DSL Connection
Link Information
Uptime: 0 days, 0:02:14
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,085 / 8,140
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 43.0
SN Margin (Up/Down) [dB]: 5.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 1 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): 1 / 2,287
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 30 / 0
of tech stuff wayyy above my head) but did say I should get my router upgraded, any change of a freebee plusnet
new stats after engineer visit
DSL Connection
Link Information
Uptime: 0 days, 0:02:14
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,085 / 8,140
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 43.0
SN Margin (Up/Down) [dB]: 5.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 1 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): 1 / 2,287
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 30 / 0
Both routers are the same tg585v7 , he did nt say what to upgrade to 
, he did nt say what to upgrade to