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faulty download speed @ 0.250Mb

doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

faulty download speed @ 0.250Mb

@ Anotherone these are the results I got Sad bummer

1st from plusnet
Telephone number:
    02871xxxxxx
Phone exchange:
    LONDONDERRY/WATERSIDE
Estimated line speed:
    7Mb (This may vary between 6.5Mb and 8.5Mb) - Checked on 2013-01-29 16:56:47
Current line speed:
    0.25 Mb
2nd from BTw Performance test
1. Best Effort Test: -provides background information.
Download  Speed
0.29 Mbps

0 Mbps 4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.29 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.26 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.81 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
51 REPLIES 51
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

Hi there, you've had a low sync event at some point for some reason (we have yet to discover why) but although your BT IP profile is up, the Current Line Speed needs to match. It can sometimes take a while to go up, but someone from Plusnet when they see your post could bump it for you.
In the mean while, if you could answer those other questions that I asked baileyetch here and put them in your next post, that would help.
I you know how to get the DSL stats from the modem/router, post those as well (the full stats).
If it's the 582n see here for how to get them.  Under DSL Connection, click View more and Details on the top RHS.
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

router On 24/7 yes
rebooted and reset router to factory settings today
No noise on line out going or incoming
I ve no test socket but have extension from living room to hall where master socket is located  this extension has been replaced today
short lead from filter to router  yes
microfilters replaced today
bt cable to master socket is about 5.3mm but white  think thats paint Smiley
no extra connections to line like sky box etc phone and b/band only
Ive had this set up for years with no problems i just replace filters every year

Is this wat you need from router?
DSL Connection
Link Information

Uptime: 0 days, 0:40:59
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,107 / 3,699
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 42.0
SN Margin (Up/Down) [dB]: 5.5 / 7.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 6 / 0
CRC Errors (Up/Down): 6 / 727
HEC Errors (Up/Down): 30 / 584

thanks for your time Smiley
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

Yep that's the stats.
Shouldn't be any need to replace filters that regularly but I guess we can eliminate that as a problem today.
It's sounding like your "extension" could be the problem.You said you've had this set up for years, but your sync speed should be nearly double what you've got - 3,699 (see Bandwidth Down). Up is fine.  Do you know what speeds you used to get?
The stats are indicating that you have some noise/interference being picked up.
Is this a plug-in extension lead? I take it from the way you have described things that it is and you have no fixed extension sockets, just this one "old style" master socket?
I'm guessing, so tell me, it probably a flat style extension cable, plugged into the master socket, and you have the filter on the other end into which is plugged the phone and the modem/router?Huh
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

Its a rounded plug in extension lead going to master socket filter is on end beside pc which is connected via lan cable , i ve tryed disconnecting phone and other filter to that no joy
i ve tryed another new extension lead going from pc to master socket with same results a distance of about 5 meters,
wat i can try tomorrow is move the router to the hall an plug it direct to master socket with nothing else connected an see wat happens Smiley
tnx for help,
Oh on last post i said router was on 24/7  the wife has just informed me that the router was powered off 1 night last week for near 20 hours would that have caused current problem ?
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

No, being off shouldn't be a problem. Is there a possibility something got plugged in without a filter?
It's possible/probable that this plug in lead has a bell wire, and if so that picks up interference, so you will probably see a big difference at the master socket.
Before you disconnect things, follow this method from now on -
Log into the modem/router as you did for the stats. In the box marked Internet, below the DSLconnection box, click on the Disconnect Button. This drops the PPP Internet session to the ISP (not the sync). Wait a moment, then power off the modem/router. Wait another moment or two and then unplug from the line.
Move to the master socket. Now wait at least 10 minutes before you plug the modem/router in. You can plug the filter direct into the master socket and plug a corded phone into the filter if you want. When you power up, you will probably need to login to the modem/router and go to the Internet Box and click Connect. Once you've done that, get a copy as quickly as you can of the full stats (as earlier) and post them.
The reason for doing all this is so that the Exchange Dynamic Line Management (DLM) doesn't see your loss of sync as a dropping connection.
Also the stats immediately after turning on give a good indication of the current Target SNRM.
You won't see any improvement in download speeds yet, it's the sync speed (Bandwidth Down) that we want to look at.
When you want put the modem/router back to it's normal position follow the same disconnect procedure, remembering to wait 10 minutes before powering on again.
If your phone is a cordless one, then turn off the base station and all handsets before you power the modem/router on when you go to the master socket. When you've taken the first set of stats and saved them, plug in your phone and turn it on and then grab another set of stats to post.
Hope that's clear enough, if not ask away.
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

new results as asked direct into master socket no other connections where on line at same time
DSL Connection
Link Information

Uptime: 0 days, 0:01:15
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,144 / 4,371
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 43.5
SN Margin (Up/Down) [dB]: 6.0 / 7.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

A good 0.67Mbps improvement in Bandwidth down. I'm a little surprised at the SNRM down being 7.5 at this moment, but we'll see how it goes.
If it's no bother, and your phone is plugged in, leave things as they are and post some more stats in about 2 hours or so and we'll see what the error figures are looking like.
In the meantime, have a better look at the BT incoming cable - follow it to where it goes outside and see what it looks like and what it connects to etc.
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: faulty download speed @ 0.250Mb

Hi doncoyle,
I've changed your profile to match your sync speed so you should now see an improvement.
Let us know how you get on.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

Thanks for that Chris, that will please him  Wink
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

Smiley Had to restart router then everything went back to normal Smiley Cheesy Cheesy Cheesy Cheesy
Thank you thank you thank you
Good job fellas Just 1 question what happened that caused the speeds to drop ?
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

Restarting the Modem/router is not the best thing to do because you lose sync with the exchange. The best thing to do is the Disconnect/Connect in the Internet Box as explained in reply #5.
Can you post the latest stats please?
This extension cable may have caused it by picking up interference, or as I asked earlier was there the possibility that something was plugged in without a filter?
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

Dooh  Embarrassed sry not used to going into the router to reset connection
nothing new was connected to phone line
latest stats
DSL Connection
Link Information

Uptime: 0 days, 1:45:36
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,144 / 4,443
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 40.0
SN Margin (Up/Down) [dB]: 6.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 199
HEC Errors (Up/Down): 2 / 162
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: faulty download speed @ 0.250Mb

Can you post some more stats late this evening.
Your line is still under-performing for what it ought to be capable of. The Downstream Attenuation has reduced since that last reboot, and your ADSL mode has changed from ADSL2+ to ADSL2, and there's a few errors there. This suggests there's a bad connection somewhere causing noise. As I hinted earlier, something is preventing you from getting on for nearly double your current speed.
Where are you plugged in at the moment? When you use the phone keep a careful ear out to see if you can hear any audible crackling, pops etc. Who do you pay line rental to? Did you follow the BT cable to outside to see what it looked like?
Do you have a digital camera at all?
doncoyle
Grafter
Posts: 25
Registered: ‎26-02-2013

Re: faulty download speed @ 0.250Mb

sry late getting back to you. got these stats 9.08pm 28/2/13
I dont hear any noise like poping some crackling but very very very faint, line rental paid to bt as phone is with bt b/b plusnet Smiley
Im plugged into extension at moment.
would outside interference cause my problem as a neighbor has about 5 huge aerials for cb radios  etc,
Oh i also live about 1.5 miles from the exchange i'm connected to
find attached photos of line into house and connections

DSL Connection
Link Information

Uptime: 1 day, 5:45:46
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,144 / 4,443
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 21.5 / 40.0
SN Margin (Up/Down) [dB]: 5.0 / 4.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 2,197
HEC Errors (Up/Down): 6 / 1,863