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fast mornings, slow evenings

rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

fast mornings, slow evenings

my connection is usually about 4mb. For the last 3 days I've been ok in the mornings but my speed's been dropping to about 800k in the evenings.
anyone know what's going on?
update: just after midnight and speed's up again.
This looks like I'm being throttled in the evenings?Huh
I'm well within the limits tho - has someone at pn duffed something?
13 REPLIES 13
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: fast mornings, slow evenings

I have passed this issue over to our team that can look at it a little more for you.
Looking at the account there is certainly the ability that there could be something wrong on our side, but for obvious reasons, I cannot get this checked until the peak times.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: fast mornings, slow evenings

Hi there,
Could you possibly try runnning a BT Speedtest and show us the results, during the slower peak times so that we have something to go on?
http://www.speedtester.bt.com
It is possible/likely that this issue is being caused by exchange contention, but I'd like to see what your speed test results are like initially.
rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

Re: fast mornings, slow evenings

From plusnet's own speed checker:
You can see the faster speeds at the bottom and the more recent slow speeds at the top. Yes, and a few zero's too...
Exchange is green and everything's looking ok - I do suspect that some restrictions came into effect over the xmas month which haven't been lifted in this new billing period.
20-01-2008 23:27:45  507.6
20-01-2008 23:27:15 778.7
20-01-2008 23:26:36 963.2
20-01-2008 23:25:59 882.5
19-01-2008 22:10:31 988
19-01-2008 22:09:20 0
19-01-2008 22:08:54 0
19-01-2008 22:08:42 0
19-01-2008 22:08:13 1062
19-01-2008 22:07:46 961.9
18-01-2008 23:33:43 675.4
18-01-2008 23:33:00 622.8
18-01-2008 23:32:08 894.7
18-01-2008 23:31:46 841.1
24-11-2007 23:25:52 3944.2
24-11-2007 23:25:38 4160.5
24-11-2007 18:04:22 3762.4
24-11-2007 18:04:08 3641.3
19-11-2007 22:29:12 3480
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: fast mornings, slow evenings

Hi Rik,
The speed test you have used is generially recognised as being somewhat "hit and miss".
You can try using our new one - http://mybroadbandspeed.co.uk which we're hoping to integrate into the portal before long.
It looks like you just reached level management 1 on your Premier product for going over 13GB, but this shouldn't have any affect on your HTTP speeds and this should have been reset.
I'll have a word with Davve when he gets in at 12 just to double check that this has been done.
rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

Re: fast mornings, slow evenings

just got this from support:
"I have now amended your service offer to reflect your account type".

I'll find out this evening!
thanx.
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: fast mornings, slow evenings

Thar she blows.
Good to hear it's been resolved for you (I can all but gurentee this will be resolved).
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: fast mornings, slow evenings

Good stuff.
I just got one of our data analysts to amend your profile and reset your data usage.
I think that what happened was that your usage wasn't reset at the end of your last billing month, meaning that you may have been but on a management level.  hopefully this should have sorted out your problem.
Community Veteran
Posts: 26,780
Thanks: 983
Fixes: 10
Registered: ‎10-04-2007

Re: fast mornings, slow evenings

Will he need to disconnect/reconnect?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: fast mornings, slow evenings

Probably, yes.
rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

Re: fast mornings, slow evenings

Well I thought we had this problem fixed. All was well but this evening the speed's gone down to about 300k.
Has someone sat on the big red button again?
rik
see if the speed test link will work:
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: fast mornings, slow evenings

Hi Rik,
As far as I can tell, it isn't service offer related.  You're on SO11 which is the standard Ellacoya rule for Premier Option 1.
Do you notice any improvement after a reboot?  Any change in Sync speed that could have caused this at all?
rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

Re: fast mornings, slow evenings

next day it's gone back to normal again - dontcha just luv it?
rikmoncur
Grafter
Posts: 136
Registered: ‎04-08-2007

Re: fast mornings, slow evenings

Speed was ok for a few weeks there but the problem has returned.
Daytime speed around 4Mb, evening dropping to about 700Kb.
Update: running speed tests this morning 12th Feb 2008, I'm getting half my normal speed - it's down to about 2Mb.
What's going on?