fast mornings, slow evenings
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fast mornings, slow evenings
20-01-2008 11:35 PM
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anyone know what's going on?
update: just after midnight and speed's up again.
This looks like I'm being throttled in the evenings?
I'm well within the limits tho - has someone at pn duffed something?
Re: fast mornings, slow evenings
21-01-2008 9:13 AM
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Looking at the account there is certainly the ability that there could be something wrong on our side, but for obvious reasons, I cannot get this checked until the peak times.
Re: fast mornings, slow evenings
21-01-2008 9:21 AM
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Could you possibly try runnning a BT Speedtest and show us the results, during the slower peak times so that we have something to go on?
http://www.speedtester.bt.com
It is possible/likely that this issue is being caused by exchange contention, but I'd like to see what your speed test results are like initially.
Re: fast mornings, slow evenings
21-01-2008 9:57 AM
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You can see the faster speeds at the bottom and the more recent slow speeds at the top. Yes, and a few zero's too...
Exchange is green and everything's looking ok - I do suspect that some restrictions came into effect over the xmas month which haven't been lifted in this new billing period.
20-01-2008 23:27:45 507.6
20-01-2008 23:27:15 778.7
20-01-2008 23:26:36 963.2
20-01-2008 23:25:59 882.5
19-01-2008 22:10:31 988
19-01-2008 22:09:20 0
19-01-2008 22:08:54 0
19-01-2008 22:08:42 0
19-01-2008 22:08:13 1062
19-01-2008 22:07:46 961.9
18-01-2008 23:33:43 675.4
18-01-2008 23:33:00 622.8
18-01-2008 23:32:08 894.7
18-01-2008 23:31:46 841.1
24-11-2007 23:25:52 3944.2
24-11-2007 23:25:38 4160.5
24-11-2007 18:04:22 3762.4
24-11-2007 18:04:08 3641.3
19-11-2007 22:29:12 3480
Re: fast mornings, slow evenings
21-01-2008 10:02 AM
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The speed test you have used is generially recognised as being somewhat "hit and miss".
You can try using our new one - http://mybroadbandspeed.co.uk which we're hoping to integrate into the portal before long.
It looks like you just reached level management 1 on your Premier product for going over 13GB, but this shouldn't have any affect on your HTTP speeds and this should have been reset.
I'll have a word with Davve when he gets in at 12 just to double check that this has been done.
Re: fast mornings, slow evenings
21-01-2008 10:26 AM
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"I have now amended your service offer to reflect your account type".
I'll find out this evening!
thanx.
Re: fast mornings, slow evenings
21-01-2008 10:31 AM
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Good to hear it's been resolved for you (I can all but gurentee this will be resolved).
Re: fast mornings, slow evenings
21-01-2008 10:37 AM
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I just got one of our data analysts to amend your profile and reset your data usage.
I think that what happened was that your usage wasn't reset at the end of your last billing month, meaning that you may have been but on a management level. hopefully this should have sorted out your problem.
Re: fast mornings, slow evenings
21-01-2008 10:40 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: fast mornings, slow evenings
21-01-2008 10:41 AM
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Re: fast mornings, slow evenings
24-01-2008 9:09 PM
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Re: fast mornings, slow evenings
25-01-2008 9:58 AM
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As far as I can tell, it isn't service offer related. You're on SO11 which is the standard Ellacoya rule for Premier Option 1.
Do you notice any improvement after a reboot? Any change in Sync speed that could have caused this at all?
Re: fast mornings, slow evenings
25-01-2008 9:10 PM
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Re: fast mornings, slow evenings
11-02-2008 9:29 PM
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Daytime speed around 4Mb, evening dropping to about 700Kb.
Update: running speed tests this morning 12th Feb 2008, I'm getting half my normal speed - it's down to about 2Mb.
What's going on?
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