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extremely slow broadband speeds, not allowing devices to connect

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Newbie
Posts: 2
Registered: 2 weeks ago

extremely slow broadband speeds, not allowing devices to connect

I've been with plusnet for a few months now after switching from sky, and am starting to see some serious issues. Half of the time, i get the predicted max speeds of 5/6Mbps but thats only during the day, and at night on some days the internet will drop out, not allow our devices to connect and when we do connect give us a terrible speed of 0.09Mbps, sometimes not being able to test at all. the ping on said test was 18ms, if that helps. i wouldn't care if the speeds were bad in the day, but if i get home and cant just use the internet it kind of makes having broadband pointless. Please don't suggest fibre because we really can't afford the upgrade.

If this info is also helpful, we did have similar issues with sky but they stopped about a year ago before we switched.

3 REPLIES 3
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All Star
Posts: 1,940
Thanks: 218
Fixes: 23
Registered: ‎02-08-2007

Re: extremely slow broadband speeds, not allowing devices to connect

You may find easiest DIY solution is to reboot router during the day to get a better (faster)connection.
[Don't do this at peak times, as you'll likely end up with slower connection). As long as it's only once a day OpenReach's DLM system shouldn't flag up line as temperamental, and slow even more!
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Newbie
Posts: 2
Registered: 2 weeks ago

Re: extremely slow broadband speeds, not allowing devices to connect

i usually do this when i notice its being slow. thanks for the warning about doing it more than once a day

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Plusnet Help Team
Plusnet Help Team
Posts: 305
Thanks: 37
Fixes: 17
Registered: ‎30-03-2020

Re: extremely slow broadband speeds, not allowing devices to connect

Hi @charile1234

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team