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exceptionally slow broadband

steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

exceptionally slow broadband

Hi Folks

 

my broadband has been incredibly slow ever since I joined Plusnet, its like dialup.

My line looks ok physically, so must be settings? it comes over standard copper line.

Be grateful for any help

 

Cheers

 

Steve

56 REPLIES 56
dvorak
Moderator
Moderator
Posts: 24,810
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Registered: ‎11-01-2008

Re: exceptionally slow broadband

Welcome to the forum Smiley
If you can post the stats from your router it will help to determine where your issue may lie, see https://community.plus.net/t5/Library/Broadband-Faults-Guide-Speed-EPP/ba-p/1322783 if you need help
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If it fixed it click 'This fixed my problem'
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

Thanks Dvorak, I'll do that

 

best

 

Steve

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
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Registered: ‎27-04-2007

Re: exceptionally slow broadband

Hi there, 

 

I can see that the connection is dropping out quite frequently.

 

Line tests don't show any obvious issues so I'd try following the checks here next: https://goo.gl/tu2WWu

 

Let us know how you get on please.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

Hi Adam

 

My broad band is still incredibly slow, can you please have a look? its slower than dial up.

 

Kind regards

 

Steve

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: exceptionally slow broadband

Hi Steve.

Line tests aren't showing the cause of the problem so I'd recommend reporting a fault to us at http://faults.plus.net

Let us know over here once you've done so and we'll be happy to pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

ah, just checked the router, a plug wasnt fully in, its still not massively fast though...

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
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Registered: ‎21-04-2017

Re: exceptionally slow broadband

Can you check your speed in about 5 mins? I've reset your line as your speeds seem to have been restricted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

Many thanks for quick ply, will do

 

 

steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

H there

 

I'm getting 13.2 download mpbs and upload is 1.0 mpbs

 

best

 

Steve

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
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Registered: ‎21-04-2017

Re: exceptionally slow broadband

That's looking a lot better Steve. Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

Hugely! Thanks so much for rapid help

 

best

 

Steve

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: exceptionally slow broadband

No problems, anytime Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

hi Again

 

I've been away for a week and my broadband is now back to glacial speeds, its incredibly slow again

 

could you have a wee look?

 

many thanks for previous help

Best

Steve

steve991
Grafter
Posts: 52
Thanks: 5
Registered: ‎20-02-2018

Re: exceptionally slow broadband

Thanks Gandalf!

 

all best

 

Steve