exceptionally slow broadband
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Re: exceptionally slow broadband
25-07-2018 1:41 PM
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Steve,
If you have a (ideally) corded phone, do you notice any noise on the line?
Just to rule out a landline fault.
Re: exceptionally slow broadband
25-07-2018 1:44 PM
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Hi Alex
my phone is ancient but yes, not a pure tone, with some noise.
best
Steve
Re: exceptionally slow broadband
25-07-2018 2:39 PM
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The fact you said some noise could be worrying.
I am not saying it is, but you need to rule it out. If you disconnect the phone and have the router plugged into the master socket, nothing else just temperately see if your speeds are any better. Disconnect any extensions too, just your router plugged into your master socket. I have had broken extensions which have caused noise on my line. You can do the test socket too.
You need to rule out the old phone being broken, if you have access to another (either a spare or a friend, etc. may lend you one).
Also try a 17070 option 2 to see if you still hear noise on a quiet line test. Ideally do that on a different phone to rule out a fault with your own, though it sounds to me there could be a problem with your line.
Re: exceptionally slow broadband
25-07-2018 2:59 PM
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Hi there,
Tests don't flag up anything specific but thre's undoubtedly an issue as I can see the connection has been dropping and as a result DLM has restricted speeds right down to 200kbps.
I'd rule out the obvious stuff first as per what's shown here: https://goo.gl/tu2WWu
Once that's out of the way do report a fault at http://faults.plus.net and drop us a reply back here.
Adam
Re: exceptionally slow broadband
25-07-2018 3:08 PM
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Thanks Adam,
It's just if the OP can hear noise on the line, they need to check it out and be assured it is not within their property it is external.
I admit it is a bit of hassle, but not too bad.
Re: exceptionally slow broadband
25-07-2018 10:39 PM
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Hi folks
did the usual, tried test socket etc to no avail, a polystyrene beaker with string might give me better speeds, cant even do a speed test due to non existent broad band.
argghgh, I'll register fault,
thanks for speedy responses, much appreciated
best
Steve
Re: exceptionally slow broadband
25-07-2018 10:42 PM
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speed is so slow I cant even log in to register a fault!
Re: exceptionally slow broadband
26-07-2018 10:06 AM
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Re: exceptionally slow broadband
26-07-2018 10:25 AM
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Hi there
thanks so much, just did speed test: 5.66 download and 0.16 upload
Still very slow.....
I'm running mac equipment if that makes any difference, are there settings on the router I can change to gain optimum speed?
Best and thanks for rapid response!
Steve
Re: exceptionally slow broadband
26-07-2018 10:41 AM
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Glad to hear your speed is better Steve.
We're seeing your router in sync at 13mbps so you should be seeing more than around 5mbps.
Is your Mac connected over WiFi to your router? If so could you try plugging it in using an ethernet cable to see how the speeds compare?
Re: exceptionally slow broadband
26-07-2018 11:45 AM
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Hi there
this really isnt solved. Just uploading some files whilst listening to 6 music on ipad and its cut out...so its still reduced bandwidth.
many thanks for help thus far
Steve
Re: exceptionally slow broadband
26-07-2018 11:52 AM
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Re: exceptionally slow broadband
26-07-2018 12:00 PM
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hi again
Just plugged in ethernet direct to router. Speed a lot better
latency 1.92 ms download 7.9 mbps and upload 0.3 mbps
Can I adjust router for wi-fi as inconvenient to sit in the hall by the hub..
Best
Steve
Re: exceptionally slow broadband
26-07-2018 12:09 PM
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Hiya Steve.
That does look better.
You could try changing the wireless channel which may help improve your WiFi connectivity.
This guide should help out: https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Cheers
Anoush
Re: exceptionally slow broadband
26-07-2018 12:35 PM
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Thanks for all your help Anoush, I'll try that, I've read that changing channel can help with mac stuff
best
Steve
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