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email connect failures - intermittent and browsing timeouts

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: email connect failures - intermittent and browsing timeouts

Everything seems fine for me this morning on both web and email.  Good speed also.  Smiley
James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: email connect failures - intermittent and browsing timeouts

Hi - Thanks for the updates guys.
There's nothing that I'm personally aware of any DNS issues although I have seen a few emails issues being reported.
Hopefully all is now well, but if you could let me know if you see things cropping up again, I'd be grateful.
MauriceC
Resting Legend
Posts: 4,085
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Registered: ‎10-04-2007

Re: email connect failures - intermittent and browsing timeouts

I'm still seeing intermittent 'fail to connect' on IMAP this morning.  All other Mail accounts seem to be OK Undecided
Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

James
Grafter
Posts: 21,036
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Registered: ‎04-04-2007

Re: email connect failures - intermittent and browsing timeouts

Thanks Maurice.
We're keeping an eye on things from this end to see if many are affected.  I'll have a chat with our Network bods and see if they're aware of any issues.
bobpullen
Community Gaffer
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Re: email connect failures - intermittent and browsing timeouts

Quote from: MauriceC
I'm still seeing intermittent 'fail to connect' on IMAP this morning.  All other Mail accounts seem to be OK Undecided

Are you saying that one of your email accounts is experiencing problems, or is it all IMAP connections to the PN servers Maurice?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: email connect failures - intermittent and browsing timeouts

one of my POP transfers just burped, tried again within seconds and OK  (5 mins ago)
MauriceC
Resting Legend
Posts: 4,085
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Registered: ‎10-04-2007

Re: email connect failures - intermittent and browsing timeouts

Quote from: Bob
Quote from: MauriceC
I'm still seeing intermittent 'fail to connect' on IMAP this morning.  All other Mail accounts seem to be OK Undecided

Are you saying that one of your email accounts is experiencing problems, or is it all IMAP connections to the PN servers Maurice?

Bob
I only have one account mapped to IMAP - all the others are mapped as POP3.
The IMAP account had several 'failed to connect' this morning, but a retry was successful.  Not had a problem since about 11:00 - but I have been away from the PC for a few hours Smiley
Maurice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: email connect failures - intermittent and browsing timeouts

Just had another fail on IMAP  - Just sat there for 3 minutes checking the SPAM folder.
Cancelled it and did a retry - worked fine Roll_eyes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Wheel_nut
Grafter
Posts: 893
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Registered: ‎03-08-2007

Re: email connect failures - intermittent and browsing timeouts

Yes, Me too .... and I am also having problems sending and receiving mail. Problem seems to have started on Monday .
bobpullen
Community Gaffer
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Re: email connect failures - intermittent and browsing timeouts

We've an internal problem open to investigate this but it's proving difficult to replicate (ref: 55756).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: email connect failures - intermittent and browsing timeouts

Although I had problems yesterday there have been none today and everything appears normal. Smiley
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: email connect failures - intermittent and browsing timeouts

Disconnected again sometime between about 1am and 6 am.
Plusnet line speed gone from 5000 yesterday to 6500 today. Router showing 7616Kbps and has not really changed much in a few days.
Tony
artmo
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Posts: 19,524
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Registered: ‎12-08-2007

Re: email connect failures - intermittent and browsing timeouts

I'm getting a number of 'address not found' this morning whilst trying to connect to certain sites.  Connecting OK after retry.
pierre_pierre
Grafter
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Registered: ‎30-07-2007

Re: email connect failures - intermittent and browsing timeouts

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: email connect failures - intermittent and browsing timeouts

Yes, see Bob Pullen's email this morning.  I think the problem which started yesterday is getting worse.