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email about interleaving

hexa
Rising Star
Posts: 58
Thanks: 2
Fixes: 1
Registered: ‎10-11-2016

email about interleaving

first, is there a way to open support tickets rahter than going through the forums?

just got an email about turning on 'interleaving' on my line but my internet has been fine and I've not had any further problems with my internet since last sat evening so I don't want anything that might mess up my ping (as i online game on US based servers) if it was only a temporary network issue that cause the problem last week. so i think dont turn it on.

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 14,875
Thanks: 401
Fixes: 113
Registered: ‎27-04-2007

Re: email about interleaving

Hi, there isn't a path to open tech support tickets but I'm here within a couple of hours to pick this up for you. 

 

I've raised an order to get interleaving removed tomorrow. It looks to have been applied by automation as there was a spate of connection drops which seem to have stopped a few days ago so you might want to keep an eye out in case that becomes an issue again. Do shout up here if it does. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
hexa
Rising Star
Posts: 58
Thanks: 2
Fixes: 1
Registered: ‎10-11-2016

Re: email about interleaving

great, thanks!