e-mail problems?
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e-mail problems?
22-08-2007 10:26 PM
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Re: e-mail problems?
22-08-2007 10:28 PM
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Re: e-mail problems?
22-08-2007 10:29 PM
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Current email situation.
22-08-2007 10:46 PM
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Does anyone have any idea as to how long the current email sitaution will last? We had an update at 21:00 and there now won't be another until 9:00 tomorrow. My wife runs an Internet business and is waiting for some important orders and order information via email. If she does not get these before tomorrow morning she may lose some of the orders which we cannot afford to do.
I have raised a ticket as well.
Regards
Neal Lewis
Loudcrowd
Re: e-mail problems?
22-08-2007 11:16 PM
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This is no joke when you are trying to sell something on Ebay!!
This on top of all the recent junk mail Plus net have lumbered me with means I'm about to start looking for a more reliable ISP!!
Re: e-mail problems?
23-08-2007 12:15 AM
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Re: e-mail problems?
23-08-2007 12:34 AM
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Having seen the service status I sent myself an email from yahoo at 20:45, not received it yet. Just sent another one from the same account at 00:20 and it arrived almost immediately, so where has the previous one disappeared to? (I would have thought if it was a queuing problem the second one wouldn't have got through so quickly, or does it depend on which mail server it hits?)
Re: Current email situation.
23-08-2007 2:33 AM
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Email is not reliable.
That is to say that a particular message is never guaranteed to be delivered. Ever. Of course the email software will try its best to deliver a message, but it can never be relied on. It's just like sending a letter through the post.
Thanks to ISPs' increasingly aggressive spam filters, email is becoming ever less reliable, but that's another story.
So if a business depends on reliable communication then it should not use email as its sole means of contact. There's a lot to be said for (relatively) old fashioned telephones and faxes! Of course these can fail too, but unlike email the caller will receive some immediate indication that something is wrong and can respond accordingly.
Re: Current email situation.
23-08-2007 7:24 AM
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I suspect that there have been further complications though in light of the phone call I received last night and the subsequent service status.
I'll find out more and provide a bit of further clarification when I get to the office.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: e-mail problems?
23-08-2007 7:29 AM
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We backed out the changes before I left last night so theoretically all new email should have been coming straight through. I know the on call engineer was called out when this was found not to be the case and Service Status was updated.
I can't really advise further at the moment as I'm not at the office however as soon as I get there I'll be looking to update the Service Status thread.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: e-mail problems?
23-08-2007 8:14 AM
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emails being sent now (just sent another test message) are getting straight through. But the one sent at 20:45 yesterday has still not arrived, and yesterday I didn't get the daily newsletters that I usually get
Re: e-mail problems?
23-08-2007 8:56 AM
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Reading other people's posts, I'm amazed that anybody, especially someone running a business, relies soly on one e-mail account. As a minimum, I run two domains with two different hosts, and two accounts with two different ISPs.
Re: e-mail problems?
23-08-2007 9:25 AM
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Re: e-mail problems?
23-08-2007 9:26 AM
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We're currently investigating what the current state of play is and will report back with our findings once we have further news.
Re: e-mail problems?
23-08-2007 10:38 AM
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Quote from: RobDickson
Reading other people's posts, I'm amazed that anybody, especially someone running a business, relies soly on one e-mail account. As a minimum, I run two domains with two different hosts, and two accounts with two different ISPs.
How does that help when someone has already sent a message that has been delayed? Unless you know that a message has been sent and can give them an alternative address the mail will still be queued and delayed.
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