dsl not connected and speed issues

[#1]

I can only see four wires, Blue/Blue White going to terminals 2 and 5, and Orange/Orange White going to terminals 3 and 4. 90% of the time this is how BT will terminate to the faceplate.
Remove the orange/orange white pair from terminals  3 and 4.
Can you confirm that the cable going down the wall is the one attached to the faceplate and the other cable is the BT incoming cable.

[#2]

You can read here the reason the orange pair are removed from terminal 3 and 4. http://www.kitz.co.uk/adsl/socket.htm

[#3]

The one going down the wall goes to a BT ISDN (i was told it was disconnected) the one that comes through the wall is the incoming line

[#4]

I would just remove the 2 wires from terminals 3 and 4 replace everything plug the router into the socket you want to use and leave it on for a couple of days monitoring the SNR margin.

[#5]

When you do that can you report the stats again as I want to see what has happened to the attenuation with everything connected

[#6]

Ok thanks, The only 2 wires i have connected now is Blue / White (number 2) and White / Blue (number 5).....still seems the same this side
url=http://www.mybroadbandspeed.co.uk][/url]

[#7]

Speed tests won't show anything as you are being restricted by the IPprofile - the stats are what we are interested in

[#8]

Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,112
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 18.0
Line Attenuation (Up/Down) [dB]: 19.0 / 34.0
SN Margin (Up/Down) [dB]: 21.0 / 15.5

[#9]

The attenuation is still higher than at the master test socket.
Can you unplug all the phones and see if it changes. If it reduces can you plug them back in one at a time to see which ones cause the problem

[#10]

will do Jim

[#11]

this is with all 4 phones disconnected....
Output Power (Up/Down) [dBm]: 11.5 / 18.0
Line Attenuation (Up/Down) [dB]: 19.0 / 34.0
SN Margin (Up/Down) [dB]: 21.0 / 16.0

[#12]

Can you resync the router.
The reason is that last night we were getting these results
Bandwidth (Up/Down) [kbps/kbps]:   448 / 3,776
Line Attenuation (Up/Down) [dB]:   18.0 / 31.0
SN Margin (Up/Down) [dB]:   21.0 / 15.0
whereas we are now getting this
Bandwidth (Up/Down) [kbps/kbps]:   448 / 2,112
Line Attenuation (Up/Down) [dB]:   19.0 / 34.0
SN Margin (Up/Down) [dB]:   21.0 / 15.5
Note the major drop in speed
Edit - with that attenuation you should be getting speeds well over 4000kbps even with a 15dB noise margin and the only reason you have such a high noise margin is instability on the line

[#13]

Ok Jim How do i resync the router

it is a thomson tg585 v7

[#14]

The easy way is to unplug it from the mains and then plug it in again.
However with that router you can do it from the web interface I believe
Go to Broadband Connection page and you should see this

[#15]

Ok Jim i unplugged it and plugged it back in...
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,176
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 18.0
Line Attenuation (Up/Down) [dB]: 19.0 / 34.0
SN Margin (Up/Down) [dB]: 20.0 / 15.5