dsl not connected and speed issues
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dsl not connected and speed issues
14-06-2009 9:47 PM
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p.s i am not very technically minded so please be gentle with me
Re: dsl not connected and speed issues
15-06-2009 8:53 AM
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Can you post the current ADSL line stats - Sync (connection) speed, Attenuation, Noise Margin (SNRM) and Power, both Downstream (DS) and Upstream (US).
See here http://www.kitz.co.uk/adsl/frogstats.php for help to get the stats.
If you've not been keeping the Router on 24/7 (not the computer), switch it on in the morning and leave it on 24/7 for the time being until will got a better feel for what is going on.
Edit: Though having said that, there is Thunder/lightning predicted for many areas today, if you have any or are likely to get any near you or your exchange, best to switch off before it gets to you.
Re: dsl not connected and speed issues
15-06-2009 8:46 PM
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adie:quote
Re: dsl not connected and speed issues
15-06-2009 9:03 PM
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Link Information
Uptime: 0 days, 7:14:55
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,392
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 19.0 / 35.0
SN Margin (Up/Down) [dB]: 20.0 / 15.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 19 / 0
FEC Errors (Up/Down): 60 / 90,113
CRC Errors (Up/Down): 60 / 3,158
HEC Errors (Up/Down): 40 / 2,826
Re: dsl not connected and speed issues
15-06-2009 9:05 PM
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What does this say for current line speed https://portal.plus.net/my.html?action=data_transfer_speed
Re: dsl not connected and speed issues
15-06-2009 9:15 PM
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CONNAHS QUAY
Estimated line speed:
4.0 Mbps - Checked on 2009-04-04 17:29:32
Current line speed:
1250
I have used speedtest.net to check my speed, plus a couple of other sites since joining plusnet and have always got 3mb+..this is what i have today
url=http://www.mybroadbandspeed.co.uk][/url]
This is one from April just proving how dramatically my speed has dropped lately
Re: dsl not connected and speed issues
15-06-2009 9:38 PM
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This means that at some point in the last couple of days your sync speed has dropped to around 1500kbps (I can't remember the exact range).
Quote Current line speed:
1250
The fact that you are now reporting 3,392 with a 15.5dB noise margin indicates that something is badly adrift. With an attenuation of 35dB you should be getting much better results than that.
The first thing to do is to get your local wiring out of the picture.
Can you connect the router to the test socket (the one behind the removable lower faceplate of the master socket) with nothing else connected and report the stats - we only need the following
Quote Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,392
Line Attenuation (Up/Down) [dB]: 19.0 / 35.0
SN Margin (Up/Down) [dB]: 20.0 / 15.5
Re: dsl not connected and speed issues
15-06-2009 9:49 PM
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Line Attenuation (Up/Down) [dB]: 18.0 / 31.0
SN Margin (Up/Down) [dB]: 21.0 / 15.0
Re: dsl not connected and speed issues
15-06-2009 9:56 PM
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Can you describe the telephone wiring setup in your house - you can attach pictures by using the additional options button when you post.
The fact that your default noise margin is 15dB indicates that the automatic systems in the exchange have seen a lot of errors or frequent losses of sync.
Once you have described your wiring we will need to investigate further.
Re: dsl not connected and speed issues
15-06-2009 10:02 PM
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Re: dsl not connected and speed issues
15-06-2009 10:17 PM
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Re: dsl not connected and speed issues
15-06-2009 11:03 PM
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Re: dsl not connected and speed issues
16-06-2009 7:19 PM
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Re: dsl not connected and speed issues
16-06-2009 7:46 PM
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normally only 2 or 3 wires are usually connected - the ones you need are the ones to 2 and 5 and the third is the ring wire but you have got two others
the wire colour codes don't look right either
Can you wait until our resident expert Anotherone comes along.
But in the meantime have a look at the other sockets in the house and note which wires are connected to where.
One thing I would definitely recommend, as you have the router next to the master socket is to buy an ADSLNation filtered faceplate and a cheap insertion tool for the wires http://www.adslnation.com/phpapps/catalog/product_info.php?cPath=34&products_id=93
This will almost certainly help with the problems but the fact that your attenuation dropped so much would point to a wiring problem which examining the other connections may shed some light on.
Re: dsl not connected and speed issues
16-06-2009 7:53 PM
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