dsl connection errors

dlane · ‎02-07-2014

ive only just joined plusnet and my dsl is dropping like crazyyyyy what can i do?

Townman · ‎22-08-2007

Hi Diane,
Welcome to PlusNET and the forums. Sorry to hear of your problems.
Is your telephone line quiet? Dial 17070 option 2. If the line is noisy / crackles then report a noisy line fault to your phone line provider.
After that it's down to information gathering, as outlined in the speed problems thread at the top of this forum.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adamwalker · ‎27-04-2007

Hi dlane,
I've just run some diagnostic checks which didn't show any obvious issues so it looks like we may have to report this with our suppliers for you.
Please keep an eye out for a formal reply from our faults team ASAP.
Adam

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

dlane · ‎02-07-2014

hi thanks thats great its only started last night i was fine for the prior week

dlane · ‎02-07-2014

Your DSL connection is down. Verify that your Technicolor Gateway is correctly connected to your phone line. If the problem persists, check your documentation.
ive been online for less than 2 weeks an engineer came out to fix this today im plain sick of plusnet alreaddy you didnt fix jack wth is causing this

Oldjim · ‎15-06-2007

post merged into existing thread

dlane · ‎02-07-2014

THANKS

Townman · ‎22-08-2007

Quote from: Townman
Hi Diane,
Welcome to PlusNET and the forums. Sorry to hear of your problems.
Is your telephone line quiet? Dial 17070 option 2. If the line is noisy / crackles then report a noisy line fault to your phone line provider.
After that it's down to information gathering, as outlined in the speed problems thread at the top of this forum.

If you are looking for assistance please post the requested information. Have you got a dial tone? Is the line noisy? ...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

dlane · ‎02-07-2014

no the lie isnt quiete its perfectly fine as th engineer said who was sent out today said it must be a problem with the isp the problems not going to go away overnight i know bt this is rediculous and if it keeps happening im just going to switch providers its that simple

Pettitto · ‎26-11-2011

I'm sorry to hear that you're continuing to have problems with your connection.
We provide you a broadband service on the BT Openreach Network. We have certain remote controls to help try and help your line stabilise, but we would only use them if we felt that it would fix the issue. As it stands at present, your line has Interleaving enabled on it and your SNR Target is set to 6db. We could move your SNR to 9db or 12db to try and help with stability, however, I doubt that's going to resolve the issue.
Our Faults Team will be back in touch as soon as they can.